Process Executive – Commercial Lines Insurance
Patra Corporation
Aug 2021 - Jul 2022 (1 year)
• Processed an average of 70–100 Commercial Lines policies per week, including General Liability, Property, Commercial Auto, and Workers' Compensation. • Achieved 90% accuracy rate in data entry and document validation across policy submissions, endorsements, and renewals. • Consistently met or exceeded SLA targets, maintaining an average TAT (Turnaround Time) of 24–36 hours, contributing to a 20% reduction in backlog over six months. • Reviewed and corrected policy documents and ACORD forms, identifying discrepancies in over 12% of submissions, ensuring compliance before delivery to U.S. clients. • Coordinated with U.S. Account Managers and Insurance Brokers on complex cases, achieving 100% resolution on escalated document issues with