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Pipeloluwa

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Johannesburg, Gauteng, South Africa
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Résumé

Jobs verified_user 0% verified
  • My Derma Dream
    Inbound Sales & Customer Support Representative
    My Derma Dream
    Feb 2026 - Jul 2026 (6 months)
    • Responded to inbound customer inquiries, identified customer needs, and provided clear, professional guidance on appropriate solutions.
    • Supported customers throughout sales and service conversations while maintaining a positive, customer-first experience.
    • Qualified customer inquiries, handled objections, and converted customer interest into booked consultations.
    • Scheduled appointments, confirmed meetings, and conducted proactive follow-up to maintain customer engagement.
    • Maintained accurate CRM records, customer notes, interaction histories, and follow-up actions.
    • Coordinated with Customer Support and Operations teams to resolve customer concerns and maintain a smooth customer experience.
    • Worked i
  • Rooftop
    Customer Success & Support Coordinator
    Rooftop
    Jan 2025 - Dec 2025 (1 year)
    • Served as a customer-facing point of contact across phone, email, messaging, and digital communication channels.
    • Guided customers through onboarding, service processes, and platform usage to improve understanding and customer experience.
    • Provided ongoing customer support and education while addressing questions and service-related concerns.
    • Managed appointment scheduling, customer follow-ups, reminders, and time-sensitive requests across U.S. time zones.
    • Maintained accurate CRM records, customer information, interaction notes, and follow-up actions.
    • Investigated customer concerns, documented issues clearly, and collaborated with internal teams to support timely resolution.
    • Generated documentation
  • G
    Customer Support & Client Operations Specialist
    Goldengate Ventures
    Jan 2024 - Dec 2024 (1 year)
    • Managed 200+ daily customer interactions across phone, email, and live chat while maintaining a 90% first-contact resolution rate.
    • Used CRM and ticketing systems to accurately document customer interactions, escalations, troubleshooting details, dispositions, and follow-up actions.
    • Resolved customer inquiries by identifying underlying issues, providing clear guidance, and escalating complex cases when necessary.
    • Built strong customer relationships through active listening, personalized support, proactive follow-up, and solution-focused communication.
    • Educated customers on available services and processes to improve understanding and successful adoption.
    • Maintained accurate customer records and documentat
Education verified_user 0% verified
  • Obafemi Awolowo University
    Bachelor of Arts (B.A.) in International Relations
    Obafemi Awolowo University
    Jan 2018 - Jan 2024 (6 years 1 month)