technical support
AIO
Jan 2021 - Jan 2023 (2 years 1 month)
Provided in IT services, working with a variety of systems such as Office 365, IMAP, social media, Java, Python, and sales. I also identified and consolidated new business opportunities, designing and implementing strategies to achieve monthly goals while managing and fostering high performance both in myself and my colleagues. Specialized experience supporting legal teams focused on healthcare-related cases. My responsibilities included managing complex legal documentation related to medical malpractice, insurance disputes, regulatory compliance, and patient privacy laws. I demonstrated proficiency in legal research, drafting legal correspondence, and maintaining an organized system for managing veteran case files in the U.S. (currently).
