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Network Engineer
San José, San José Province, Costa Rica
Résumé
Jobs
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Network EngineerCisco TACJun 2021 - Current (5 years 2 months)- Technical Consulting Engineer providing assistance and guidance to Cisco partners on all levels of Enterprise Routing & Switching in tasks such as system integrations and interoperability, migrations, software installations, upgrades, and network des- Service Desk TechnicianDole Food CompanyDec 2017 - Jun 2021 (3 years 7 months)Provide level 1 and 2 support to users in multiple locations in the Americas and Europe. Diagnose, troubleshoot, and resolve a range of software, hardware, and connectivity issues by researching, analyzing, and rectifying.
- iTero Specialist AgentAlign TechnologyNov 2016 - Nov 2017 (1 year 1 month)Provided excellent customer service to Align strategic partners and dentists across North America for iTero Scanners and Invisalign dental aligner products.
- UGraphic DesignerUniBoxCRAug 2015 - Nov 2016 (1 year 4 months)Strategizing to improve the structure of the company website and launching the online store. Designing and developing email marketing campaigns in HTML.
- HTechnical Support AgentHPIJan 2014 - Aug 2015 (1 year 8 months)Provided extensive support to corporate partners in the retail industry, supported every line of product offered ranging from tablets to gaming computers, MFC printers to portable printers and printing software.
- Customer Service RepresentativeSykesFeb 2012 - Nov 2012 (10 months)Handle 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.
Education
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- Associate's degree, Computer Systems Networking and TelecommunicationsUniversidad CenfotecSep 2019 - Aug 2021 (2 years)
- Bachelor of EngineeringUniversidad CenfotecJun 2019 - Dec 2022 (3 years 7 months)
- Associate Degree in ArtUniversidad CenfotecMay 2019 - Apr 2021 (2 years)