Pierre Filipe Moreira Ribeiro
About
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Problem Solver | Customer Lover | Innovation | Project Manager | Delivery | Business Agility | Business Transformation | Customer Experience
São Paulo, Brazil
Résumé
Jobs
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Sr Global Project Manager, Managed Services ImplementationStradaAug 2023 - Current (3 years 3 months)Global Project Manager at Strada Programs. Hands on managing global services implementation projects trough excellence and to guarantee a smooth experience for global stakeholders, with the aim of delivering SaaS and Managed Services Implementations.
Strada stands committed to providing world-class payroll, human capital management, and professional services (including application management and cloud deployment services on Workday, SAP, and Oracle) to organizations globally.
Current Responsabilities:
- Currently responsible for a Project Portfolio of Managed Services Implementations for LATAM (Argentina, Mexico, Chile, Peru and Brazil)
- Responsible to manage global teams and local resources for SaaS Implem- NIT Project ManagerNoventiq BrasilJan 2022 - Aug 2023 (1 year 8 months)Project Manager at NoventiQ. Hands on managing the local projects trough excellence and to guarantee a smooth experience for local and global stakeholders, with the aim of delivering IT services at the Brazil Office.
Responsabilities:
- Currently responsible for the portfolio of IT projects for external customers in the Brazil Delivery Services with the aim to leverage digital transformation and IT services implementation
- Responsible to manage project resources, teams and delivery to end customers - Delivery ManagerReplyApr 2021 - Dec 2021 (9 months)Delivery Manager at Reply of Brazil. Hands on managing Software as a Service (SaaS) projects and delivery trough excellence and to guarantee a smooth experience for external customers at the Brazil Office.
Achievements:
- Delivery of Software as a Service (SaaS) projects for around 10 local companies at the Brazil Reply Office - Project Manager, Brazil Implementation ServicesADPMay 2018 - Jul 2019 (1 year 3 months)Project Manager at ADP Brazil. Hands on managing the local custom projects trough excellence and to guarantee a smooth experience for local and global clients, with the aim of performing the coorporate / systemic implementations at the Brazil Office.
Achievements:
- Implementation of Software as a Service (SaaS) projects and customer transition of around 15 local companies to the ADP Brazil Outsourcing
- 2nd Quarter Financial Forecast goal achieved through teamwork and partnership with other project teams - Manager, Brazil Transition and PMOTMF GroupMay 2017 - Dec 2017 (8 months)Manager at TMF Brazil, the largest office for the firm worldwide. Reporting directly to the local executive leadership, our mission was to drive excellence and to guarantee a smooth experience for local and global clients, managing projects with the aim of making the transition to the TMF Outsourcing in the country.
Achievements:
- Led a team of 15 members, structuring and managing a Project Management Office and implantation cells by Subject Matter Experts in a matrix scheme;
- Transition of around 35 local and global clients to the TMF Outsourcing trhough a project management, business processes improvement and business analysis skills;
- Converted a set-up area into an unexpected revenue generator by increasing - Brazil Transition Project CoordinatorTMF GroupJun 2016 - Apr 2017 (11 months)Achievements:
- Responsible for the implementation of project and processes methodology in the Brazil Transition Project Development Team
- Led a team of 02 members, structuring and managing the Onboarding Project Management Office
- Responsible to drive a portfolio of projects that results in Software as a Service (SaaS) implementation and outsourcing transition of global and local companies in Brazil - Senior Analyst, Innovation and Project ManagementTelefónicaNov 2014 - May 2016 (1 year 7 months)- Responsible for the search of best practices in terms of digital solutions to the customer service department through internal and external benchmarking in the industry segments, as well as inside the Telefonica Group
- Responsible for monitoring internal and global strategic projects aimed to leverage the user experience inside the customer service department
- Map and understand the customer journey, as well as to provide insights from the customer service department, attending design thinking sessions with the aim to leverage and attend a better customer experience - Management ConsultantKPMGMar 2012 - Nov 2014 (2 years 9 months)Experience and relevant responsibilities:
- Conduction of a project work front to map and redesign the business processes flow of network planning for customized projects, aimed to implement a new workflow system in the largest telecommunications company in Brazil
- Conduction of a project work front to map and redesign the processes in 3 business segments (wholesale, SMEs and large companies) in the largest telecommunications company in Brazil, aimed to achieve the convergence of the processes and it's improvement to implement a new CRM system
- Responsible for process mapping, design of communication flows and elaboration of a contingency plan to mitigate the main risks of a change management project that aims to implement
Education
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- Post-Graduation, Financial ManagementSaint Paul Escola de NegóciosJan 2019 - Jan 2021 (2 years 1 month)
- Bachelor's degree, Business AdministrationUniversidade Anhembi MorumbiJan 2009 - Jan 2014 (5 years 1 month)
Projects (professional or personal)
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