Phil O'Hagan VP Operations at Maze

VP Operations

Maze

Mar 2025 - Current (1 year 2 months)

Maze is building the first AI-native platform for vulnerability management. The results of this agent-first approach are mind blowing: instead of millions of vulnerabilities with often inaccurate scores, Maze delivers a short, validated list of the real threats demanding immediate attention. As VP Ops, I lead the overall operations of the business, including the design & build out of our Go-To-Market team and playbooks, as well as the broader company functions (People & Talent, Legal, Finance). Leading Company Functions (Legal, HR, Finance) and building out Go To Market activities.

Head of Pre-Sales

Tessian

Nov 2023 - Apr 2024 (6 months)

Tessian protects every business’s mission by securing the human layer. Using machine learning technology, Tessian automatically predicts and eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise and phishing attacks - with minimal disruption to employees' workflow. Led global pre-sales organization and EMEA sales through successful acquisition by Proofpoint. Managed transition of teams into broader organization while maintaining business performance.

Head of Pre-Sales & Interim Head of EMEA Sales

Tessian

Jul 2023 - Oct 2023 (4 months)

For Q3 2024, I ran our complete EMEA Sales function (SDR, AE, SE) on an interim basis.

Investor & Advisor

Tracebit

Feb 2023 - Dec 2024 (1 year 11 months)

Angel investor and advisor for GTM functions.

Head of Pre-Sales & Customer Operations (Sales Eng, Support, Onboarding)

Tessian

Oct 2022 - Jul 2023 (10 months)

- Led 20-person global organization spanning Sales Engineering, Customer Success Operations, Support, and Onboarding - Drove key metrics to high levels (GRR, NRR) - Built comprehensive customer journey from pre-sales through deployment and ongoing success - Member of GTM leadership team, contributing to commercial strategy

Investor & Advisor

Omnea

Sep 2022 - Dec 2024 (2 years 4 months)

Angel investor and advisor for GTM functions.

Head of Customer Operations

Tessian

Mar 2021 - Oct 2022 (1 year 8 months)

Built and led four key functions powering company growth: - Customer Success Operations, Programs & Advocacy - Customer Onboarding & Deployment - Technical Operations & Support - Technical Account Management Key achievements: - Established global Sales Engineering function from scratch to team of 10 - Developed first-time managers and scaled processes to support company growth from 110 to 200 employees - Designed and implemented customer journey frameworks and success programs that drove retention

Customer Operations Director

Tessian

Sep 2019 - Mar 2021 (1 year 7 months)

Customer Success Director

Apperio

Feb 2017 - Sep 2019 (2 years 8 months)

Legal spend analytics platform providing real-time visibility to corporate legal departments. - Built and led 5-person Customer Success team, driving platform adoption and successful retention across law firm network - Established end-to-end customer lifecycle including onboarding, success planning, and engagement programs - Key member of leadership team during growth from $0.3M to $1M ARR and team expansion from 8 to 35 employees - Achieved 98% gross retention while scaling customer operations from ground up

M

Services Enablement Manager

MOVE Guides

Oct 2015 - Feb 2017 (1 year 5 months)

Enterprise SaaS platform for global talent mobility and workforce management. - Led operational scaling of customer-facing teams during rapid growth from $3M to $25M ARR - Designed and implemented success frameworks across Customer Care, CSM, and Solution Delivery teams - Partnered with leadership to build BI infrastructure and performance monitoring for customer operations Managed enterprise customer implementations with $400k+ ACV

M

Solution Delivery Manager

MOVE Guides

Jan 2015 - Oct 2015 (10 months)

- Led implementation of mobility management platform for enterprise customers - Established successful deployment methodology for complex, multi-stakeholder rollouts

Manager- Workplace Technology

Accenture

Feb 2010 - Jan 2015 (5 years)

Work in the Workplace Technology Services Practice specialising in Collaboration, Consumerisation and Enterprise Social.

Manager- Workplace Technology

Accenture

Feb 2010 - Jan 2015 (5 years)

Work in the Workplace Technology Services Practice specialising in Collaboration, Consumerisation and Enterprise Social.

B

Intern

Bright Ideas Trust

Jan 2009 - Dec 2010 (2 years)

Business Investment Executive responsible for pre-screening applications for funding and working to develop business plans.

N

Night Watchman

National Academy for Gifted and Talented Youth

Jun 2007 - Jul 2007 (2 months)

Phil O'Hagan

About

Detail

Timeline

Résumé