P
Phillip Gladney
About
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Texas, United States
Résumé
Jobs
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Supervisor, Patient ServicesAssistRxMar 2026 - Current (8 months)• Lead and supervise patient services intake teams responsible for call triage, patient enrollment, and benefits investigation activities.
• Establish, monitor, analyze, and report on key performance indicators (KPIs) to improve patient access and operational performance.
• Recruit, hire, train, coach, and develop associates while managing performance and career growth.
• Collaborate with call center leadership and business partners to support patient conversion, compliance, and therapy adherence initiatives.
• Coordinate and manage cross-functional projects, operational improvements, and process redesign efforts.
• Oversee workforce planning, scheduling, and staffing activities to ensure service-level objectives ar- CPatient Access SpecialistCencora (The Lash Group)Nov 2024 - Mar 2026 (1 year 5 months)• Managed high-volume inbound and outbound communications with patients, providers, pharmacies, and internal stakeholders while maintaining HIPAA compliance.
• Determined eligibility for manufacturer support programs, copay assistance, and Patient Assistance Programs (PAPs).
• Conducted benefits investigations and insurance reviews while educating patients on coverage, costs, and next steps.
• Facilitated prior authorizations, appeals, and reimbursement support activities to ensure timely therapy access.
• Served as primary case manager coordinating care among physicians, pharmacists, patients, and support teams.
• Performed pharmacy triage, order processing, and issue resolution related to missing documentation and - CInterim AR Support SpecialistCencora (The Lash Group)Jan 2019 - Jan 2020 (1 year 1 month)• Led training workshops for more than 100 associates to strengthen reimbursement knowledge and operational consistency.
• Conducted performance evaluations and implemented corrective action plans to improve quality and productivity metrics.
• Coached and mentored team members on policies, procedures, and best practices.
• Developed and maintained training materials to support employee learning and knowledge retention. Reimbursement support and benefits verification guidance.
• Led training workshops for 100+ employees.
• Implemented corrective action plans to improve quality metrics. - TPatient Access SpecialistThe Lash Group (Cencora)Jun 2017 - Mar 2026 (8 years 10 months)• Verified insurance coverage eligibility for specialty and oncology therapies through collaboration with providers and insurance carriers.
• Supported uninsured and underinsured patients by identifying alternative coverage options and financial assistance resources.
• Served as a reimbursement subject matter expert, resolving billing denials, claim issues, pricing discrepancies, and payment delays.
• Coordinated prior authorizations and insurance approvals for treatments and procedures.
• Managed complex patient cases using multiple healthcare systems while maintaining high levels of accuracy and efficiency.
• Implemented process improvement initiatives that enhanced workflow efficiency, compliance, and patient exp - CProgram Support RepresentativeCencora (The Lash Group)Jan 2015 - Jan 2017 (2 years 1 month)• Managed inbound call queues and enrollment activities for Medicare and Medicaid patients.
• Performed pharmacy triage and coordination activities to improve patient access and service delivery.
• Assisted patients with reimbursement documentation and program enrollment requirements.
• Facilitated access to therapy through commercial copay and foundation assistance programs.
• Coordinated with providers to ensure documentation compliance and program eligibility requirements.
• Assisted with benefits investigation and documentation for reimbursement programs.
• Facilitated access through commercial copay programs and foundation assistance. - RAdministrative Support Assistant IIRegister of Deeds Office, Mecklenburg CountyJan 2013 - Jan 2015 (2 years 1 month)
- CCustomer Service RepresentativeCity Manager’s Office, City of CharlotteJan 2010 - Jan 2013 (3 years 1 month)
Education
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- Bachelor of Science of Business ManagementUniversity of PhoenixOct 2018