Philis wabwoba

Philis wabwoba

About

Detail

Nairobi County, Kenya

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Tala
    Customer Service Advocate
    Tala
    Jun 2018 - Current (8 years 5 months)
    Recoveries Advocate
    Tala, Nairobi
    -Generating and managing credit history records/data..
    -Addressing credit inquiries received from clients.
    -Recognizing delinquent accounts that require internal collection efforts.
    -Monitoring assigned accounts to detect outstanding debts.
    -Devise strategies to recover overdue payments.
    -Handle customer inquiries or grievances.
    -Regularly update accounts status and database using provided systems.

    Key Achievements
    -Implemented Key Performance Indicators (KPI’s) that include:-
    (i) Attaining monthly target.
    (ii) Having an average QA at 90% and kept rate.
    -Received recognition for exceptional performance and commitment to service
  • A
    Receiptionist and customer care
    ACK GUESTHOUSE
    Aug 2016 - Oct 2016 (3 months)
    Maintained detailed records of bookings, itineraries, and payments, ensuring accuracy and timely processing.
  • A
    customer care and travel consaltant
    AKARIM AGENCIES
    May 2016 - Aug 2016 (4 months)
    Managed and coordinated travel packages for clients, ensuring smooth and memorable experiences. Provided customer service and support, addressing any inquiries, concerns, or special requests before, during, and after tours.
  • R
    travel consaltant and event planner
    Rosen Tours and Travel
    May 2014 - Aug 2014 (4 months)
    Developed personalized travel itineraries based on client preferences, ensuring a tailored and seamless travel experience.
Education verified_user 0% verified
  • Moi University
    Diploma in tourism management, Tourism,hospitality and events management
    Moi University
    Jan 2013 - Jan 2015 (2 years 1 month)
  • Moi University
    Bachelor's Degree in Tourism and Travel management, Tourism management
    Moi University
    Jan 2015 - Jan 2017 (2 years 1 month)