Peter Onoja

Test Center Manager Prometric;

Dragnet Solutions Limited

Oct 2024 - Feb 2025 (5 months)

• Training, and supervising Test Center Administrators (TCA), managing their scheduleto ensure adequate coverage. • Preparing monthly reports and data analysis for Prometric. • Ensuring compliance with prometric's policies and procedures, and providing excellent customer service to test takers, answering questions, and resolving issues. • Providing up to date information on Prometric's policies, procedures and software updatesto TCA.

D

Customer Success/Technical Support

Datapex Drifty Technologies Limited

Dec 2020 - Oct 2024 (3 years 11 months)

• Organised and presented training for over 4000 customers located across several locations to facilitate migration and deployment schedule.

T

O365 Exchange Technical Support Engineer

Tek Experts,

Aug 2019 - Nov 2020 (1 year 4 months)

• Providing worldwide technical support for organizations in support of Microsoft Office 365 Exchange. • Provide initial response, operational assistance and resolutions, and also provide proactive communications to clients. • Planning, provisioning and deploying Office 365, and handling customer support and resolving issue. • Experience in administering Exchange Online using Exchange Admin Center. • Create solution to customer problems, provide sound recommendations to their queries and provide resolutions. • Providing best practices and guidance, direct remote assistance, support, and engagement to Office 365 quickly and effectively.

K

I.T Support Officer/Faculty

Krystal Digital Solutions Limited,

Oct 2018 - Aug 2019 (11 months)

• Supervising, directing and monitoring studies and staff activities in the learning hub during practical. • Planning with co-faculties and delivering IT lessons effectively using Krystal Digital's curriculum. • Organizing seminars, events and trainings for both Krystal Digital staff and federal staff. • Preparing and presenting informative reports to both parents and Krystal Digital officials.

R

I.T Officer/Customer Care

RealChem Properties Limited,

Jan 2015 - Aug 2018 (3 years 8 months)

• Running checks on all the office computers and making sure it's working fine. • Answering of office calls, receiving letters and acknowledging them, and performing any other duties assigned to me. • Answering client questions concerning available properties and referring them to the right authority. • Batching of documents and files, printing of emails and making photocopies of necessary documents.

A

I.T Assistant

Abuja Electricity Distribution Company, Nasarawa

Jun 2013 - Jul 2014 (1 year 2 months)

• Checking of Maximum Demand (MD) and Non-Maximum Demand (NMD) bills, reading sheet, interswitch, and also keep records of them for reference purposes in data reception and data control department. • Monthly batching of bills using batch control slip. • Did troubleshooting, maintenance and installation ofsoftware.

M

Industrial Training

Millennium Integrated Limited,

Mar 2011 - Aug 2011 (6 months)

About

Detail

Timeline

Résumé