Peter Nasef Asad

IT technical Engineer Support

Sonata Software

Apr 2025 - Current (1 year 3 months)

Proactive Monitoring: Continuously monitoring systems and networks to preemptively identify and resolve issues such as printer malfunctions, user access errors, and hardware/software conflicts, minimizing downtime. Cross-Functional Collaboration: Partnering with development and operations teams to support seamless deployment of new applications and system upgrades. Customer-Centric Support: Managing inbound technical inquiries via phone, email, and CRM platforms (e.g., ServiceNow, Zendesk), delivering timely solutions while maintaining clear, empathetic communication. Knowledge Management: User Empowerment: Conducting training sessions and creating user-friendly guides to equip staff and clients with the skills to resolve minor technical is

Senior business administrator

Enpal

Dec 2024 - Current (1 year 7 months)

I work in the Central Registration Department, where my responsibilities include coordinating with power providers and customers to gather and verify critical documentation necessary for processing applications. My role focuses on streamlining procedures to ensure efficient and timely resolution of customer requests, minimizing delays in the completion of their processes

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Senior Customer Support

Gevekom GmbH

Oct 2024 - Mar 2025 (6 months)

I collaborated with Gevekom as a Freelance Customer Support Agent for their client, DeinDeal (a Swiss e-commerce platform), during a short-term seasonal contract. My responsibilities included managing inbound customer inquiries via phone and email, guiding users through newly launched products, resolving app-related technical issues, and serving as a liaison between customers and suppliers to ensure smooth communication and issue resolution. I also proactively followed up with clients to address post-purchase concerns and maintain high satisfaction levels. This role focused on supporting the e commerce sector, primarily dealing with electronic tools, appliances, and consumer goods.

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Customer Support Agent

DCS Communication Center

Dec 2023 - Feb 2024 (3 months)

I worked with the company DCS as a Freelance Customer Support Agent for their client, Witt-Weiten, during a short-term high-season contract. My primary role involved handling inbound calls to assist customers with navigating and using newly launched products, troubleshooting app-related issues, and guiding them through the order placement process. Additionally, I conducted follow-ups to ensure a high level of customer satisfaction and resolve any post-purchase concerns. This role was in the e-commerce sector, focusing on electronic tools, appliances, and other consumer products.

Senior Technical Support Engineer

Microsoft

Sep 2023 - Dec 2023 (4 months)

I worked as a Tech Support Engineer for Consumer Microsoft Customers on a short-term project lasting four months. In this role, I provided support in both English and German, focusing particularly on German-speaking customers as the work was conducted remotely with them. My responsibilities included troubleshooting operating system issues, resolving deep-seated technical issues, and addressing Microsoft 365-related problems to ensure customer satisfaction.

Customer Service Representative

Booking.com

Jul 2022 - Jul 2023 (1 year 1 month)

Customer service with German and English. We are handling Customer quires via Emails, Chat and Calls. Quires like relocation or helping the Customer in the accommodation.

Customer Service Representative

eDreams ODIGEO

Feb 2022 - Jul 2022 (6 months)

Customer service with German to help the customer to solve their problems in the Airport and also flight tickets. I was scoring C-sat because I was very helpful and competent to find a solution for the Customers, that is why they were satisfied with me.

Service Desk Analyst

Fujitsu

Sep 2021 - Dec 2021 (4 months)

I received a work permit and visa assistance to work in Poland, where my role primarily involved assisting in maintaining network stability and providing technical support and troubleshooting many issues via Windows Server. However, I had to leave the company due to the COVID-19 pandemic out of concern that I might face termination as a result of the epidemic.

Customer Service Broadband and Internet adviser

Vodafone

Dec 2020 - Oct 2021 (11 months)

Technical Customer Support with English to help the Customers to fix their broadband and internet Issues. I was scoring C-sat and promoters because I was very helpful, friendly and competent to find a solution for the Customers. I had to leave because I received a Job offer in Poland.

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Guest Relations Officer

LABRANDA Hotels & Resorts

Nov 2017 - Mar 2019 (1 year 5 months)

My primary responsibility was to ensure the satisfaction of our guests, which involved tasks such as checking the cleanliness of rooms, monitoring the quality of facilities and food, and warmly welcoming new arrivals. Additionally, I interacted with guests from diverse backgrounds, with a particular focus on providing excellent service to German-speaking guests.

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Guest Relation

Different Hotels

Oct 2017 - Nov 2019 (2 years 2 months)

From spanning over 2 years and 2 months, I worked in different hotels across Egypt in the capacity of Guest Relation Supervisor and Officer. Here is a list of the establishments I worked at

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Information Technology Supervisor

MinaMark Hotel

Jun 2015 - Nov 2015 (6 months)

As an IT specialist, my role was to ensure the stability of the hotel's network and provide technical support to employees. This included troubleshooting and fixing issues with their PCs and printers to minimize disruptions during their work. I worked part-time while studying, primarily during holidays, and achieved success in maintaining the IT infrastructure despite the short duration of my employment.

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