P

Peter Cañada

About

Detail

Managua, Nicaragua
Contact Peter regarding: 
work
Full-time jobs
Starting at USD8/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Alia Services
    Field Rep Success Agent
    Alia Services
    Jan 2024 - Current (2 years 10 months)
    Support clients in achieving field performance goals and improving satisfaction. Collect feedback and collaborate with leadership to enhance operational processes. Maintain accurate documentation and provide insights to improve field efficiency. Resolve technical and procedural issues to ensure seamless field operations.
  • Concentrix
    SME (Subject Matter Expert)
    Concentrix
    Dec 2022 - Dec 2023 (1 year 1 month)
    Served as a knowledge resource for teams, providing guidance on complex cases. Created technical reports and documentation to strengthen team performance. Supported continuous improvement initiatives and ensured service quality. Assisted in training and upskilling new agents and tenured staff.
  • Concentrix
    Tier 2 Technical Support Specialist
    Concentrix
    Jun 2022 - Dec 2022 (7 months)
    Handled escalated technical tickets requiring advanced troubleshooting. Coordinated field technicians and ensured timely case resolution. Maintained detailed case notes and cross-system issue tracking. Improved customer satisfaction by providing clear, effective solutions.
  • Concentrix
    Technical Support Representative
    Concentrix
    Dec 2020 - Dec 2022 (2 years 1 month)
    Delivered multi-system technical support with consistent customer satisfaction. Provided step-by-step troubleshooting and resolved connectivity, account, and device issues. Ensured accurate documentation and follow-up for each interaction.
  • Sitel
    Customer Service Representative
    Sitel
    Apr 2020 - Nov 2020 (8 months)
    Handled customer inquiries with empathy and problem-solving efficiency. Assisted with billing, account management, and general support needs.
  • Concentrix
    Technical Support Representative
    Concentrix
    Jun 2018 - Mar 2020 (1 year 10 months)
    Provided comprehensive support across various platforms and systems. Ensured stable service access and resolved technical issues promptly.
  • Sitel
    Customer Service Representative
    Sitel
    Jun 2015 - Mar 2018 (2 years 10 months)
    Delivered high-quality customer service and support. Managed transactions, inquiries, and issue escalation effectively.
Education verified_user 0% verified
  • I
    High School Diploma
    Instituto Nacional Autónomo San Juan Bautista
    Jan 2002 - Dec 2006 (5 years)