P

Perrion Smith

About

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Texas, United States

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Résumé

Jobs verified_user 0% verified
  • Five Star Call Centers
    Temporary Customer Service Representative
    Five Star Call Centers
    May 2025 - Current (1 year 6 months)
    • Provided exceptional customer service by promptly responding to inquiries and resolving issues • Managed a high volume of incoming calls and emails • Assisted customers with order placement, tracking shipments, processing returns, and handling billing inquiries
  • Concentrix
    Seasonal Tax Service Representative
    Concentrix
    Mar 2025 - May 2025 (3 months)
    • Collaborated with clients to gather necessary information and documentation for the preparation of their tax returns • Conducted thorough research on complex tax issues to ensure compliance with current tax laws and regulations • Managed client relationships, ensuring high levels of satisfaction and retention.
  • Welocalize
    Web Search Evaluator
    Welocalize
    Mar 2024 - Jun 2024 (4 months)
    • Analyzing and reviewing various web search engines and user queries • Create measurements and data to determine various web-based content for relevancy, quality, and usefulness of search results • Promoting internet safety by filtering online content submitted by administration.
  • A
    Customer Contact Center Representative
    AWL
    Dec 2023 - Feb 2024 (3 months)
    • Engage in high volume inbound and outbound calls with consumers interested in comparing insurance rates, including follow-up calls, inquiries about their experiences and needs, and data entry for consumer-initiated calls • Built strong relationships with clients through regular communication and follow-up, ensuring high customer satisfaction rates • Recognized as one of the top agents, based on high transfer or sales rates per hour • Collaborated with cross-functional teams such as sales and technical support to resolve complex issues for customers.
  • V
    Customer Service Specialist
    Virtuoso Sourcing Group
    Feb 2023 - Nov 2023 (10 months)
    • Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of 5 minutes • Maintained detailed records of all customer interactions using CRM software, ensuring accurate documentation for future reference • Achieved top 3 for contributions, call count, call time average, and Quality Assurance (QA) • Demonstrated proficiency in making thousands of high-quality inbound and outbound calls with high QA.
  • Family Dollar
    Sales Floor Associate/Cashier
    Family Dollar
    May 2022 - Feb 2023 (10 months)
    • Provided exceptional customer service by assisting customers with product selection, answering inquiries, and addressing concerns • Collaborated with team members to achieve store goals through effective communication and cooperation • Built strong relationships with repeat customers through personalized service resulting in increased customer loyalty • Recognized as Employee of the Month twice for outstanding performance and customer satisfaction.
  • Kroger
    Front-End Clerk/Cashier
    Kroger
    Jun 2019 - Feb 2022 (2 years 9 months)
    • Assisted customers in locating products, providing knowledgeable recommendations based on their needs • Handled cash transactions accurately and efficiently, balancing the register at the end of each shift • Achieved consistently high customer satisfaction ratings through friendly service and attention to detail • Demonstrated strong problem-solving skills when addressing customer complaints or concerns effectively and efficiently.
Education verified_user 0% verified
  • Dallas College
    Associate's
    Dallas College
    Aug 2019 - Aug 2025 (6 years 1 month)