Perpetual Uzowuru

Tele-Marketer

Wema Bank

Feb 2023 - Mar 2024 (1 year 2 months)

• Utilize persuasive communication techniques to promote products and services. . Build rapport through tailored conversations. . Foster trust to encourage sales and customer loyalty. . Record all conversations and interactions using CRM software. . Ensure accurate tracking of customer engagement and follow-up actions. ◦ Consistently meet and surpass daily key performance indicators (KPIs). • Turn objections into opportunities for closing sales. . Employ strategic follow-up techniques to nurture relationships and drive conversions. . Gather insights from customer interactions to identify trends. • Contribute to the evolution of sales strategies and processes.

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Customer Service Representative

Ultimcred Ltd

Jun 2021 - Mar 2025 (3 years 10 months)

• Assist customers via phone, email, and live chat. . Ensure a high level of customer satisfaction through effective communication. . Address customer inquiries and complaints professionally and promptly. ◦ Achieve a 95% customer satisfaction rating through effective issue resolution. ◦ Exhibit expert knowledge of company products and services. ◦ Effectively up-sell and cross-sell products when appropriate. . Work closely with various teams to address customer needs and enhance service quality. • Share customer feedback to drive improvements. . Support the onboarding of new customer service representatives. . Provide ongoing training and support to ensure team performance.

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Sales Associate

Anambra Blessed Motor License Insurance Company

Apr 2014 - Jul 2016 (2 years 4 months)

• Assist customers in selecting appropriate insurance policies based on their requirements. ◦ Prepare and present quotes to customers, highlighting key benefits. . Process applications for new policies and renewals accurately and promptly. . Maintain detailed records of customer interactions and policy changes. . Follow up with leads and existing clients to ensure satisfaction and encourage renewals. • Address customer inquiries and resolve issues related to insurance policies.

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Sales Specialist

Ubascro Agro Veterinary Service

Feb 2012 - Mar 2014 (2 years 2 months)

. Build and nurture relationships with veterinarians, farmers, and distributors. • Understand customer needs to provide tailored solutions. • Conduct product demonstrations and presentations to showcase efficacy. . Develop and implement sales strategies to drive revenue growth. . Conduct market research to identify potential customers and market trends. ◦ Analyze competitor offerings and identify opportunities for differentiation. . Build and nurture relationships with veterinarians, farmers, and distributors. • Collaborate with veterinary professionals to ensure optimal product application. . Organize workshops and seminars to educate stakeholders about new products. . Keep up-to-date with industry regulations, trends, and new product

Perpetual Uzowuru

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