Penelope Rose Mendez

G

Virtual Assistant

Genie Academy

Nov 2025 - Jan 2026 (3 months)

• Assisted teachers with parent communication and class coordination. • Maintained smooth scheduling operations and provided administrative support.

Healthcare Virtual Assistant

Measured

Mar 2023 - Mar 2025 (2 years 1 month)

• Managed 80+ daily patient inquiries via phone, email, and chat, maintaining satisfaction and response time metrics • Assisted with patient onboarding, including intake forms, medical history, and program enrollment • Processed billing concerns, subscriptions, and payment inquiries with accuracy and professionalism

T

Customer Service Representative

Talentpop (Client: Azazie)

Jul 2021 - Oct 2022 (1 year 4 months)

• Handled high-volume customer inquiries related to orders, sizing, and product details via email, chat, and phone • Assisted customers with order tracking, size changes, cancellations, returns, and refunds • Maintained accurate records in CRM systems and met performance metrics (CSAT, response time)

R

Customer Support Agent

ResolvedCX (Client: EBY & Firstleaf)

Mar 2018 - Dec 2020 (2 years 10 months)

• Managed 70+ daily customer interactions across email, chat, and phone • Resolved delivery issues, refunds, replacements, and escalations efficiently • Consistently met KPIs including response time, resolution rate, and CSAT

Esl Teacher

51Talk

Feb 2017 - May 2018 (1 year 4 months)

• Delivered online English lessons to students of various levels • Improved student communication skills through structured and engaging lessons • Maintained high ratings, strong attendance, and consistent bookings

S

Trainer

Sycore Global Solutions

Oct 2016 - Feb 2017 (5 months)

• Coached trainees to improve communication, accuracy, and service quality • Delivered training programs for new hires in customer service and company processes • Developed training materials and supported team performance improvement initiatives

C

Esl Teacher

Ccclass Huijianginc.

Jan 2016 - Oct 2016 (10 months)

• Delivered online English lessons to students of various levels • Improved student communication skills through structured and engaging lessons • Maintained high ratings, strong attendance, and consistent bookings

Penelope Rose Mendez

About

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