Pelson Eule

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Transcriptionist

CrowdGen by Appen

Feb 2025 - Jun 2025 (5 months)

Transcribing spoken content accurately from audio recordings. Following specific guidelines and standards for each valid audio file. Tagging filler words and other required elements according to transcription rules. Conducting additional research to ensure the accuracy and validity of unclear or technical terms.

Administrative Support

Omni Interactions

Jan 2025 - Nov 2025 (11 months)

As an Administrative Support professional, I was responsible for researching competitor job postings to stay informed about current roles and trends in the market. I updated the Excel competitor overview daily, meticulously tracking pay, benefits, and other offers to provide valuable insights. Additionally, I created PowerPoint presentations for the manager's monthly meetings, ensuring that information was presented clearly and effectively. I managed communication with external applicants through platforms like GetIt and AARP Job Boards, sending timely emails to keep candidates informed. My role also involved uploading gig contract overviews for each job opening to SharePoint, facilitating easy access to important documents. I planned daily

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Social Media Evaluator

CrowdGen by Appen

Apr 2024 - Feb 2025 (11 months)

Reviewing and evaluating content using the Single Rating Tool (SRT). Assessing the relevance of social media ads by evaluating their usefulness, appropriateness, and accuracy. Using a popular social media platform to rate public advertisements and identify misleading content. Strictly following review guidelines and updates to ensure accurate evaluations.

Visa Appointment Specialist

Localyze

Feb 2024 - May 2024 (4 months)

Coordinate and manage visa appointment bookings across multiple platforms. Review and compile all necessary documents for visa applications, ensuring accuracy and compliance. Enter and maintain visa-related information and personal details in databases with a high level of accuracy.

Talent Support

Omni Interactions

Dec 2023 - Jan 2025 (1 year 2 months)

As a Talent Support professional, I conducted outbound calls to remind candidates about their onboarding tasks and extend a warm welcome. I provided back-office support by updating candidate information and managing workflows efficiently. My responsibilities included verifying the eligibility status of candidates by reviewing their background check results using FirstAdvantage. I handled Zoho CRM to respond to tickets related to candidate concerns and provided assistance as needed. Additionally, I offered live support via Zoom meetings to help candidates resolve technical issues, verify addresses, and escalate concerns to the appropriate department. I screened candidate profiles, scored and evaluated pre-recorded candidate interviews, and c

Seasoned Customer Support

Chatdesk

Jun 2023 - Jul 2023 (2 months)

Handling more than 40 tickets every day in different categories. Answering customer tickets using Kustomer CRM. Checking Shopify to track and update customers on their order status. Activating discount codes for customer orders and making sure they are correct. Processing refunds using Loop Returns.

AI Conversational Writer

Innodata Inc.

Apr 2023 - Nov 2023 (8 months)

Prompting clear and interesting conversations with users and the bot. Creating different conversation ideas and writing correct responses. Researching well and carefully entering data for accurate replies.

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Admin Virtual Assistant

Initiavate

Apr 2022 - Jun 2023 (1 year 3 months)

Research different topics to create correct and interesting content. Write content in different formats like blog posts, articles, and social media posts. Create scripts for videos, training, sales, and other purposes. Enter and update data correctly in different systems. Handle the hiring process, including posting jobs, finding candidates, screening, and evaluating applicants.

Affiliate Marketing Specialist

PartnerStack

Dec 2021 - May 2022 (6 months)

Posting unique affiliate links through PartnerStack, including SaaS and tech products. Spreading awareness about PartnerStack by sharing a unique trackable link on marketing assets. Collaborating with top brands to promote software solutions through content marketing, SEO, and social media. Conducting keyword research to identify successful market trends.

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