Pedro Paulo Ribeiro
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Lean Six Sigma Black Belt | Customer Success | Tech
Brazil
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Full-time jobs
Résumé
Jobs
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- TCommercial and Customer Success ManagerTransfer BenDec 2023 - Nov 2024 (1 year)• Developed and implemented sales strategies, resulting in $45,000 monthly revenue growth. • Managed the sales team, improving efficiency through recruitment and training. • Conducted market analysis to set pricing policies, maximizing profit. • Oversaw the performance of the sales and CS team, ensuring good relationships with clients.
Customer Success & Business Operations ExecutiveManatalNov 2022 - Nov 2023 (1 year 1 month)• Managed around 45 accounts, increasing retention and expanding business in the US and EMEA markets - aiming to reduce Churn rate.. • Achieved monthly profits exceeding $150,000 through effective sales and operations strategies. • Developed sales strategies and provided technical support for smooth client integration. • Performed daily demos of the product, inbound and outbound sales and active prospection- SCustomer Success SpecialistSinerlogNov 2020 - Nov 2022 (2 years 1 month)• Led the "Compra Fora dos Correios" project to enhance customer experience. • Responded to over 80+ daily tickets, improving customer satisfaction. • Managed NPS and company reputation, resolving complaints effectively.
- LogisticianFlash GlobalDec 2019 - Nov 2020 (1 year)• Provided B2B customer service for Silicon Valley companies, ensuring compliance with KPIs. • Managed order processing, invoicing, and documentation for multiple regions.
- Customer Experience CoordinatorAir New ZealandMay 2018 - Dec 2019 (1 year 8 months)• Developed customer experience strategies, improving satisfaction and loyalty - both B2B and B2C. • Coordinated engagement initiatives and trained teams for consistent service delivery. • Achieved $120,000 in semiannual revenue in the most profitable LATAM office.
- Customer Success SpecialistWarner Bros. EntertainmentJun 2015 - May 2018 (3 years)• Managed 15 key accounts (TV channels in LATAM), optimizing client value and content adoption. • Managed a team of 7 assistants • Collaborated with teams to improve client success and resolve issues.
Education
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- Bachelor's DegreeSenac University Center
- SalesforceHubSpot
- LLean Six Sigma Black Belt