Pedro Pablo Martinez

Senior Placement Manager

Lean Tech

Jan 2022 - Current (4 years 3 months)

- Manage the placement team to keep the process running smoothly and fulfill customer expectations - Develop close relationships with Tech Managers, Directors & VPs from Key Accounts, striving for the creation of a solid plan that will solve client's current challenges using Lean Tech Services - Manage a book of business of 50+ clients - Serve as the primary contact for clients onboarding and through the implementation process. Ensure both clients and Lean Tech have the necessary tools for a long term relationship - Retrieve data and work with the BI Department to analyze and identify customer and department needs and use this data to create reports and action plans - Maintain routine monthly check-ins with customers, in addition to Quarter

Technical talent acquisition manager

Lean Tech

Sep 2021 - Jan 2022 (5 months)

- Manager for Lean Tech's IT Talent Acquisition Department. Develop and maintain a recruitment process and strategies that ensure a pleasant candidate experience while increasing KPIs - Manage the flow of candidates posted by the recruitment team, ensuring they are quickly presented to the appropriate opportunities, and making sure they go through all possible placement opportunities - Manage all program special projects such as: alliances with external software schools, automation development, market research, brand awareness, retention checkups, all kinds of referrals, etc.

Business development key account manager

Lean Solutions Group

Sep 2020 - Sep 2021 (1 year 1 month)

- Build and maintain strong relationships with existing clients. This involves understanding their needs, providing solutions, and ensuring that their expectations are met or exceeded - Develop and implement strategies and identify new business opportunities in order to achieve sales targets. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors - Serve as the main point of contact with clients, providing support, including answering questions, providing technical assistance and resolving issues - Analyze data to identify trends and patterns that can convert into sales strategies and tactics. Understand customer behavior, identify areas for improvement, and develop solutions that align with cu

Operations supervisor

Onelink

May 2019 - Jul 2020 (1 year 3 months)

- Monitoring the performance of advisors. Monitoring of KPI indicators. Manage plans with the quality department to guarantee the best continuation of the service provided. - Provide support to advisors regarding product knowledge and manage the reinforcement of necessary information. Provide accurate, timely and professional information on reports, reports or presentations requested by headquarters - Ensure that each advisor in charge has a professional development plan, as well as action plans aimed at improving areas of opportunity.

L

Operations supervisor

LATAM Cargo

Nov 2017 - May 2019 (1 year 7 months)

- Control Allocations LATAM Cargo. Monitoring the performance of advisors. Monitoring of KPI indicators. Presentations of results to the LATAM Carg clients. - Review of processes for continuous improvement. Management of hours for the correct billing to the client. Organization of schedules for the correct distribution of personnel. - Variable settlement and incentives for advisors and supervisors.

H

Director of operations

Hamburguesas del Oeste

Dec 2014 - Nov 2016 (2 years)

- Control of quality standards, service, cleanliness and value. Goal tracking. Stock tracking at points of sale. - Audit (cash counts, processes, products and returns). Staff training. Follow-up reports. Develop tending strategies to increase sales. - Meetings with staff. Standardization of business processes (recipes, service, presentation). Control of opening and expansion of the business.

Pedro Pablo Martinez

About

Detail

Timeline

Résumé