Pedro Nascimento

Jobs 0% verified

M

Customer Support & Operations Specialist

Mercedes-Benz A.G.

Jan 2017 - Current (9 years 8 months)

Provide efficient administrative support, ensuring seamless operations and timely completion oftasks. Manage customer communications, addressing inquiries, resolving issues, and maintaining high satisfaction. Offer technical support and guidance, helping customers understand product features and benefits. Streamline office procedures and processes, reducing costs while improving efficiency and service delivery. Oversee logistics and operational tasks, ensuring accurate tracking, delivery, and customer order fulfillment. Collaborate with internal teams (after-sales, product, etc.) to ensure smooth workflows and a superior customer experience. Maintain detailed and accurate customer records, ensuring up-to-date information and prompt response
N

Sales Associate

NIKE, Inc.

Jan 2014 - Jan 2016 (2 years 1 month)

Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints; Worked closely with Retail Management, Colleagues and Store Leads to maintain high levels of customer service.
W

Sales Associate

Worten Equipamentos para o lar, S.A.

Jan 2011 - Jan 2012 (1 year 1 month)

Developed relationships with customers and met daily sell goals. Preformed strategic Upselling and Cross-selling based on customer tastes and interests.
R

Travel Agent Internship

Raso - Viagens e Turismo, S.A

Gain knowledge of product ranges and detailed understanding of target markets including seasonal variations. Strong cliente focus and the ability to work under pressure and to tight deadlines.

Education 0% verified

About

Detail

Timeline

Résumé