Pedro Munoz

F

Account Supervisor

Fusion BPO,

Nov 2024 - Current (1 year 6 months)

• Develop and maintain long-term, profitable relationships with clients. • Serve as the primary point of contact, addressing client needs and concerns promptly. • Lead a team of 20+ agents, ensuring performance targets and service quality were met. • Assisted with recruitment efforts during a ramp-up from 10 to 40 agents, facilitating onboarding and training. • Monitor KPIs, provided coaching, and implemented process improvements to enhance team efficiency. • Manage escalations and ensured adherence to company policies and compliance standards.

B

Temporarily Admin Assistant and Recruitment

BBL Outsourcing,

Aug 2024 - Oct 2024 (3 months)

• Provided administrative support to ensure efficient operation of the office. • Managed scheduling, communication, and correspondence for team members. • Assisted in maintaining organized records and files to enhance workflow efficiency. • Post job openings on various platforms and screen incoming applications. • Coordinated and scheduled interviews between candidates and hiring managers. • Assisted in drafting and issuing employment offer letters and contracts. • Maintained and updated employee records and assisted with onboarding processes.

T

Research and Recruitment Analyst

The Expert Institute,

Aug 2023 - Jun 2024 (11 months)

• Conducted background research to understand the niche subject matter of each case. • Identified and connected with existing contacts, and reached out to new candidates to expand the network of professionals. • Delivered thoroughly researched expert recommendations. • Build relationships with experts to gather relevant information about their qualifications, provide insight into the process, and follow up on outstanding items.

U

Executive Assistant

Uassist.ME,

Aug 2023 - Jun 2024 (11 months)

• Managed calendars, scheduled appointments, handled email correspondence, and maintained contact lists. • Provided exceptional customer support through various channels, including phone, email, and live chat. • Input and manage data accurately across various platforms.

C

Assistant English Teacher

Colegio Helade,

Aug 2021 - Jun 2022 (11 months)

• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth. • Utilized data to inform instructional decisions and personalize learning. • Organized extracurricular activities such as clubs and tutoring sessions to enhance student engagement.

S

Sales Development Representative

Selectra UK,

Jan 2020 - Aug 2020 (8 months)

• Assisted in market research and analysis to support strategic decision-making. • Contributed to the development of marketing materials and campaigns. • Collaborated with team members on various projects, enhancing communication skills. • Engaged with customers to gather feedback and improve service offerings.

C

Assistant English Teacher

Colegio Nobelis,

Sep 2019 - Jul 2021 (1 year 11 months)

• Enhanced learning experiences by incorporating specialized tools for special education students. • Monitored student progress and provided feedback to students and parents. • Participated in ongoing professional development to stay current on educational trends.

N

Academy English Teacher

Native Learn,

Sep 2019 - Jun 2023 (3 years 10 months)

• Adapted teaching methods and instructional materials to meet students' varying needs and interests. • Established clear objectives for all lessons and communicated those objectives to students. • Monitored student performance, attendance, and activities. • Provided feedback based on workload and classroom behavior. • Collaborated with other staff members to plan and schedule lessons promoting learning.

B

English Teacher

Belive Idiomas,

Jan 2018 - Jun 2019 (1 year 6 months)

• Produced engaging lesson plans to help students meet learning objectives. • Attended department meetings to develop and update course curricula. • Implemented project-based learning activities to encourage collaboration and critical thinking.

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