Pedro Mendoza
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Pedro Mendoza

Pedro Mendoza  new_releases

About

Detail

Project Manager
Departamento de Cortes, Honduras
Contact Pedro regarding: 
work
Full-time jobs
Starting at USD900/month
id_card
Internships
Open to unpaid internships

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Business Management Team & Reporting Specialist
    Alorica Honduras
    Jan 2017 - Aug 2022 (5 years 8 months)
    Manage Different Accounts Performance & Metrics •Working with Client Services, SOM, OMs & TM to develop an action plan •Handle payroll and incentives from agents to staff •Plan and launch small projects to improve and implement new processes •Generate and create tools to improve daily basis performance and analysis •Working with internal and external clients based in other countries.
  • A
    Customer Care & Upsell Agent
    Alorica Honduras
    Jul 2016 - Dec 2016 (6 months)
    Handling Customer issued from a telecommunications company •Generating leads & Up-sell
  • C
    Technical Support Agent
    Convergys Honduras
    Jan 2016 - Aug 2016 (8 months)
    Providing tech support •Generate product replacement •Handling Warranty Rules •Case Follow-ups
  • A
    Customer Care & Upsell Agent
    Alorica Honduras
    Sep 2015 - Dec 2015 (4 months)
    Providing support for a telecommunication company •Generating leads and up-sells
  • Alorica
    Business Management Team
    Alorica
    Sep 2015 - Current (10 years)
    - Reporting
  • C
    Customer Support
    Convergys Honduras
    Dec 2014 - Mar 2015 (4 months)
    Providing support for a phone company •Generating Scores for Quality and Customer Satisfaction •Handling Calls & Chats
  • A
    Team Manager
    Allied Global Honduras
    Oct 2013 - Dec 2014 (1 year 3 months)
    Handle 30+ team •Working with the rest of the supervisor to improve site metrics •Coach Agents •One on Ones •Implement action Plans •Payroll •Meet with OM to Improve and coach
  • A
    QA Analyst
    Allied Global Honduras
    Apr 2013 - Oct 2013 (7 months)
    Evaluates multiple sites & Lobs •Generated Scores and Coach •Detect trending and Frauds •Coach Team Managers
  • A
    Customer Support
    Allied Global Honduras
    Dec 2012 - Mar 2013 (4 months)
    Provide customer service for a prepaid company •Generate good customer satisfaction scores •Lead and Provide support
Education verified_user 0% verified
  • International Business Management Institute
    Master Project Management
    International Business Management Institute
    Jun 2019 - Oct 2020 (1 year 5 months)
  • Universidad Privada de San Pedro Sula
    Marketing
    Universidad Privada de San Pedro Sula
    Jan 2011 - Jan 2014 (3 years 1 month)