P
Pedro Arturo Rosas Vernet
About
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Buenos Aires, Argentina
Résumé
Jobs
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Customer Experience EngineerDevRevJan 2024 - Current (2 years 8 months)Acted as a primary point of contact for customers, owning post-sale issues end-to-end across L1-L3 support. Partnered with Product and Engineering to investigate root causes, align on trade-offs, and deliver timely fixes and effective workarounds. Built and maintained internal workflows and AI automations to improve team efficiency and service quality, supported by robust documentation. As the first Argentina-based hire, supported team growth by building repeatable training paths for ramp-up and enablement, successfully onboarding 6 new team members over two years.- Implementation Specialist / SupportPulleyDec 2021 - Dec 2023 (2 years 1 month)Led end-to-end customer onboarding and cap table implementations, serving as the primary point of contact from sales handoff through go-live while maintaining clear documentation of milestones, risks, and progress. Interpreted equity documentation and translated it into accurate platform configuration and structured data, partnering with founders, finance, and legal teams to validate ownership structures, resolve discrepancies, and ensure data integrity. Provided post-implementation support via Intercom for legal and finance power users; maintained 98%+ CSAT over 12+ consecutive months. Collaborated on edge cases and emerging equity structures, informing internal improvements and more scalable implementation guidelines.
Education
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- PBachelor's Degree in Psychology (In Progress)Pontificia Universidad Católica Argentina (UCA)Mar 2025 - Current (1 year 6 months)Relevant Coursework: Behavioral Psychology; Research Methodology; Applied Statistics; Organizational Psychology.