Customer Success, Customer Support, and Customer Operations leader and startup generalist, with 10+ years building these functions inside early-stage and scaling B2B SaaS companies, including growing a 20-account Enterprise portfolio (with Fortune 500 clients) from $1.2M to $3M in ARR at 97% retention over four years.
I have worn many hats and managed multiple Operations responsibilities in addition to managing a portfolio of clients.
Over that time, I've built:
• Customer onboarding programs
• Help Centers and knowledge bases
• AI-powered support workflows
• CRM migrations and customer lifecycle processes
• Voice of Customer programs
• Customer Success and Support operations
I enjoy working with founders, Product, Engineering, and Revenue teams to take customer feedback and use it to build products and improve customer experiences. Most startups don't need more processes; they need the right process at the right time to scale with the growth to the next stage.
I've built my career joining companies just as customer growth starts hitting operational bottlenecks: onboarding done differently by each rep, support requests buried in Slack, documentation that's never been written but is badly needed.
That's where I enjoy working: digging into where the friction is before building solutions, then building practical systems that help customers, founders, and internal teams scale together.
If you're building out Customer Success, Support, or Operations at an early-stage B2B SaaS company, I'd love to connect.
