Peace Mawufemor Mensah

C

Bank Teller

Consolidated Bank Ghana Limited (Cantonments Branch)

Mar 2024 - Current (2 years 3 months)

• Handling and processing banking transactions for customers, including deposits, withdrawals, remittance services, statutory payments, e.t.c. • Providing customer-centric services, by offering solutions to all categories of customers • Acting as head of tellers in the absence of the head to supervise and ensure all transactions comply with banking protocols

E

Customer Relations Executive (National Service Person)

Electricity Company of Ghana,

Nov 2022 - Nov 2023 (1 year 1 month)

• Managed 80 inbound calls on average per day from ECG clients to address complaints and facilitated seamless service delivery • Resolved clients' billing and other nonpayment-related complaints and cleared backlog complaints to improve client service experience • Received orders from ECG's field staff, lodged, and processed those orders (working materials) and actively tracked the system to ensure compliance with internal rules while executing orders within a reasonable time

B

Loan Administrator

Bayport Savings and Loans,

Jan 2014 - Oct 2021 (7 years 10 months)

• Educated and marketed financial products to potential and existing clients and provided friendly interpretation and understanding to complex loan eligibility information leveraging multilingual competence • Reviewed loan contracts to ensure accuracy of documentation and completeness of client information in a bid to minimize the risk exposure of the company. • Led a team of 4-loan officers to appraise and disburse a loan portfolio of GH¢ 30,000 to 5 small businesses in Accra and achieved a 100% loan recovery rate for a six-month period

S

Cashier

Shoprite Ghana, Bakery Dept. Accra Mall

Jan 2012 - Dec 2014 (3 years)

• Accurately managed a cash register where I received and recorded daily cash sales of not less than GH¢20,000 without any arithmetic and reporting errors. • Frequently worked with the bakery staff to beautifully organized and arranged baked goods such as bread, cookies, cakes, pastries, pies on display shelves and also learnt and acquired baking skills. • Co-coordinated the activities of back-door bakery staff and front-line staff to ensure smooth operations of the bakery

Peace Mawufemor Mensah

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