Peace Aladetoyinbo

N

Operations Analyst

Noemdek Limited

Aug 2023 - Current (2 years 10 months)

- Led the Sourcing team in sourcing functions to strategically identify and evaluate potential OEMs for engagement. - Directed the bidding team in calculating the best prices to be sent to clients, considering logistics and financing options. - Managed communication with potential suppliers to establish relationships, negotiate, and oversee vendor relationships, pricing, and contracts management. - Developed and executed purchasing strategies while tracking and reporting key functional metrics to reduce expenses and improve effectiveness. - Crafted negotiation strategies and closed deals with optimal terms, partnering with stakeholders to ensure clear requirements documentation. - Forecasted price and market trends to identify changes

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Customer Service Representative

Global Magnificent Platinum Circle

Jul 2023 - Feb 2025 (1 year 8 months)

Utilize email automation tools(e.g Gorgais, Zendesk, Freshdesk) to streamline email workflows using notion Manage and respond to customer inquiries promptly through email or live chat, ensuring all messages are addressed with set response times. Craft tailored responses leveraging on email template and AI tools (e.g. ChatGPT, Salesforce Einstein). Regularly update and refine the knowledge base with email templates.

People Operations Intern

Culturelligence

Apr 2023 - Mar 2024 (1 year)

Research and analysis of the latest PeopleOps and Agile HR trends. Lead the team in recruitment and onboarding of new hires. Cross-collaborate with the digital marketing team to enhance Company and it's partner's brand. Plan and organize webinars.

A

Teacher (NYSC)

Aniya Academy Primary School

Jan 2022 - Nov 2022 (11 months)

Planning and implementing the designated curriculum completely and in due time. Planning and implementing effective classroom management practices. Promoting students motivation by providing meaningful and challenging learning.

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Customer Service Representative

WISFAP Business Ventures

Jul 2019 - Sep 2019 (3 months)

- Provided exceptional customer support via phone, email, and chat, ensuring timely responses to customer inquiries. - Assisted customers with product information, order processing, and troubleshooting, while gathering customer feedback to identify trends and recommend improvements to services and products. - Trained new team members on customer service protocols and company policies, enhancing team performance and service quality. - Although my role as a Customer Service Representative was not labeled as virtual assistance, it involved many core skills associated with that field, such as managing client communications, service requests, and maintaining organized records. - Utilized digital tools to track tasks and support team workflow

Peace Aladetoyinbo

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