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Pavansai Gudla

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Hyderabad, Telangana, India

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  • Mattel
    Sr. Support Analyst - II
    Mattel
    Jan 2026 - Current (10 months)
    • Managed and enhanced commercial application ecosystems by delivering new capabilities, resolving defects, and supporting business-critical processes.
    • Built Airtable-based automation solutions, custom interfaces, and system integrations, enabling efficient collaboration between business users and connected enterprise applications. Delivering bug fixes, feature enhancements, automations, and integration solutions based on evolving business requirements.
    • Leveraged Workato to design, implement, and troubleshoot integration workflows, ensuring reliable data synchronization across platforms such as Box, DAM, and other enterprise systems.
    • Collaborated with cross-functional teams to develop and support ServiceNow integrations
  • Tech Mahindra
    L3 Support Engineer - Microsoft Ads(Bing Ads)
    Tech Mahindra
    Feb 2025 - Dec 2025 (11 months)
    • Supported clients in setting up and optimizing Microsoft Advertising campaigns, including budget allocation, targeting, and bidding strategies. Helped with UET tag implementation and troubleshooting, and assisted clients using Google Tag Manager and Google Analytics to resolve syncing issues with Microsoft Ads.
    • Resolved technical issues using UCMT and ICM, consistently meeting SLA metrics like Time to Resolve, Time to Escalate, and CSAT.
    • Analyzed campaign performance using Cosmos logs and internal tools to identify trends and provide actionable insights.
    • Collaborated with sales, engineering, and global support teams to ensure seamless client communication, smooth handoffs, and adherence to Microsoft Advertising polici
  • DAZN
    FullStory Analyst
    DAZN
    Dec 2024 - Feb 2025 (3 months)
    • Leveraged FullStory to examine user behavior and digital interactions across web and mobile platforms.
    • Collaborate with product, engineering, and marketing teams to leverage FullStory analytics in defining product improvements, A/B testing, and optimizing user engagement strategies.
    • Diagnosed and resolved website performance issues using FullStory & session replay.
  • Gainsight
    Support Analyst
    Gainsight
    Jan 2023 - Nov 2023 (11 months)
    • Gainsight PX, a SaaS platform, empowers businesses to track user activities and gather data through PX tag keys, providing deep insights similar to those offered by Google Analytics. It enables the collection of feedback and creates in-app engagements, such as walkthroughs and guides, to streamline onboarding and drive product adoption.
    • Optimized user experience by customizing in-app engagements using HTML, CSS, and JavaScript, and by installing Gainsight PX tag keys for advanced user data tracking. Managed REST API integrations, supported CRUD operations, and pushed customer data to Gainsight PX through the POSTMAN app, enhancing data-driven insights.
    • Integrated Gainsight PX with third-party applications (e.g., Slack, Zende
  • Tata Consultancy Services
    Technical Support Analyst L2
    Tata Consultancy Services
    Oct 2020 - Dec 2022 (2 years 3 months)
    • Maintained and supported the Software Bazaar application, ensuring seamless functionality and user experience.
    • Resolved incidents and issues reported through BMC Remedy and ServiceNow, enhancing operational efficiency. Prepared comprehensive monthly reports, providing insights into application performance and usage. Developed and managed support documentation using the Smart SMP tool, ensuring accessibility and clarity for end-users.
    • Acted as the point of contact (POC) for all patch installations and Change Weekend activities, ensuring timely updates and system reliability. Monitored application availability daily using Grafana and TrueSight monitoring tools, proactively addressing potential disruptions.
    • Coordinated c