Pavan Karnam

• Overall, 9 years of experience in the innovating Salesforce technology which includes various stages of Software Development Life Cycle (SDLC) including salesforce development, administration & Devops Activities. • Specialized in Salesforce.com Developer and Administrator with extensive experience in Administration, Configuration and Customization, Requirements/Business Analysis, Implementation, Data Migration and Support of Salesforce CRM. • Experience working in Cross - functional teams using Agile Methodologies, identifying business requirements and supporting Sales/Service Implementations. • Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, VS Code, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins. • Used Email to case, Web to Case features on Enhancing the Customer Experience by raising the Issues. • Proficient in dealing with Implementations related to sales & service cloud, Sales & Service Console Applications, case management & knowledge base. • Extensive exposure on Omni studio Vlocity Implementations which includes Omni scripts, Integration Procedures, Flex Cards, Vlocity Cards, Data Raptors. • Extensive exposure on API Integrations using REST/ SOAP API's, Web hooks. • Proficient in dealing with LWC / Aura Implementations which helps in building Customized UI Screens. • Extensive exposure on Test driven Development Paradigm which includes Unit / End-to-End / System Integration / Regression / User Acceptance testing. • Experience in data migration using Data Loader, Data Import Wizard, Workbench. • Experience in Creating page layouts, search layouts to organize fields, custom links, related lists, other components on a record detail Page. • Well Versed with SFDC Declarative Development tools Including Workflows, Approval Process, Process Builders, Lightning Flows. • Implemented Profiles, Security and Sharing rules for Object, Field and Record level access to Various Users with in the Organization. • Implemented Custom Apex sharing for Controlling the Record Level Visibility for Groups/ Users. • Implemented Various POCs as Part of Center of Excellence Team including the Einstein Analytics/ Lead Management Solution which in turn helped