Pavani Borra

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Salesforce Administrator / Developer

Arista Networks

Dec 2020 - Current (5 years 8 months)

• Serve as Internal Team Lead and primary Salesforce Administrator for US-based operations; manage workload distribution across the admin team, assign incoming tickets, coordinate sprint priorities, and ensure timely resolution of all platform support requests. • Act as first point of escalation for daily support tickets and enhancements triaged through FreshService; assess, prioritize, and route requests to the appropriate team member while handling complex issues personally. • Manage all Salesforce user administration: create and deactivate user accounts, configure profiles and permission sets, build and maintain public groups, queues, roles, and org-wide defaults to enforce correct data access across business entities and departments. •
C

Salesforce Developer / Lightning

Canadian Light Source

May 2018 - Nov 2020 (2 years 7 months)

• Extensively involved in data migration from three legacy systems to Salesforce. • Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic. • Used Force.com developer toolkit including Visualforce pages, Apex classes, Apex controllers and Apex triggers to develop custom business logic. • Created profiles and implemented Object and field level security to hide critical information. • Implemented Apex Classes and Triggers and linked them to manage the workflows implemented in the system. • Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries. • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and

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