Dispatch manager
Geeks on site ( otte polo group )
Jan 2019 - Nov 2024 (5 years 11 months)
- Oversaw a team of agents responsible for gathering information from customer service and sales agents to build assignments for onsite technicians.
- Located and negotiated with technicians, processed technical payments, and managed customer invoices.
- Resolved customer and technical complaints, issued warranty visits, and facilitated the sale of services to both business and residential clients.
- Currently collaborating with the company's Operational Excellence Manager to increase profitability and ensure more efficient operations.
- Additionally, held responsibilities as Customer Service Supervisor, Customer Loyalty Supervisor, and Project Manager.
- Developed virtual assistance skills while working remotely since 2020, enabling e