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Paul Thureen

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Washington, United States

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Résumé

Jobs verified_user 0% verified
  • Providence Health and Services
    Digital Workspace Administrator
    Providence Health and Services
    Sep 2020 - Apr 2025 (4 years 8 months)
    Advises on caregiver, business, and technical requirements. Uses expertise to design components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation.
    Advises on and incorporates the team's standards and best practices into all designs to create high-performance, manageable services.
    Contributes to the design of a service delivery system by evaluating and recommending options for tools, hardware, and processes that enable the team to create a complete system that supports service delivery and meets KPIs.
    Performs advanced troubleshooting and engineers solutions for complex (for example, unexpected or unanticipated) servic
  • E
    Enterprise Support Engineer
    Apr 2019 - Jun 2020 (1 year 3 months)
    -Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
    -Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
    -Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
    -Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
  • Winshuttle
    Senior Support Analyst
    Winshuttle
    Oct 2017 - Mar 2019 (1 year 6 months)
    -Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
    -Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
    -Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
    -Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
  • M
    Sr Support Engineer
    Microsoft
    Aug 2006 - Aug 2011 (5 years 1 month)
    SharePoint Support Engineer - Tier 2/Tier 3
Education verified_user 0% verified