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Paul Shogreen

About

Detail

Dynamic and results-oriented professional with over 12 years of experience in the call center industry
Northern Ireland, United Kingdom
Contact Paul regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • T
    Recruiter / Dispatch Manager
    Toscano Floor and Design
    Apr 2022 - Current (4 years 4 months)
    Oversaw technician recruitment and onboarding. Managed daily dispatch operations for flooring projects. Ensured smooth communication between teams and clients.
  • I
    Appointment Setter / Customer Service Representative
    Ibex Nicaragua
    Apr 2021 - May 2023 (2 years 2 months)
    Set appointments for dental offices. Provided exceptional customer service and handled client follow-ups. Worked on the Stanton Optical campaign for 1 year and 2 weeks.
  • I
    Ibex Nicaragua
    Feb 2020 - Mar 2022 (2 years 2 months)
  • Geeks on Site
    Technical Support / Customer Service
    Geeks on Site
    Feb 2018 - Nov 2019 (1 year 10 months)
    Provided technical support and scheduled technician visits. Focused on quality assurance and client retention.
  • C
    Sales Representative – Verizon Campaign
    Convergys (now Concentrix)
    Feb 2014 - Apr 2017 (3 years 3 months)
    As a Sales Representative for the Verizon Campaign, I effectively managed both inbound and outbound sales, consistently exceeding performance targets and driving revenue growth. My expertise in outbound sales allowed me to proactively engage potential customers, while my skills in inbound sales ensured that I provided exceptional service to incoming inquiries. Additionally, I leveraged my understanding of electronic medical records (EMR) and electronic health records (EHR) to enhance my communication with clients in the healthcare sector, demonstrating how Verizon services could meet their specific needs and improve operational efficiency. This comprehensive approach not only boosted sales figures but also fostered long-term customer relati
  • Sitel Nicaragua
    Customer Service Representative – Capital One Campaign
    Sitel Nicaragua
    Feb 2012 - Jun 2013 (1 year 5 months)
    Assisted U.S. customers with billing and account inquiries. Maintained high customer satisfaction scores.
Projects (professional or personal) verified_user 0% verified
  • D
    DISPATCHER/Recruiter
    Apr 2022 - Current (4 years 4 months)
    capitol one BANK