IT Client Services Engineer
Zoox
May 2022 - Current (4 years 3 months)
As an IT Client Services Engineer, I was responsible for printer deployment, VDI builds using Bamboo, and providing helpdesk and remote support across various operating systems including Ubuntu, Windows, and Mac. I managed user accounts through Azure AD and Active Directory, and utilized tools such as Jira and Confluence for project management and documentation. Additionally, I provided VDI support using VMware, and managed user applications through Intune, JAMF Pro, Envoy, and Zoom. My role also involved document management, where I effectively used Confluence to organize and maintain project documentation. I conducted user training for newcomers and new software engineers, assisting them in setting up their GitHub accounts and ensuring th