Paulo Santos

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Senior Software Developer

Telecom, Inc.

Oct 2023 - Oct 2025 (2 years 1 month)

At Telecom Inc. a U.S.-based call-center solutions provider I served as the sole IT professional, responsible for maintaining, refactoring, and extending a complex, production-critical dialer ecosystem tightly integrated with Bright Pattern's contact-center platform.Designed, developed, and maintained end-to-end ETL pipelines (import/export/return flows) for millions of call records using SQL Server (2008–2019) and C# custom libraries (Datalmport, DataAccess, BulkCopy).Implemented automated list management, DNC (Do-Not-Call) synchronization, and dynamic campaign logic across multiple customer databases.Created monitoring, retention, and audit systems ensuring data integrity, compliance, and visibility of production workflows.Led modernizati

Senior Software Developer

Proxify

Mar 2023 - Current (3 years 6 months)

Fintts MintsI played a crucial role in enhancing logistics operations through the development of a automated system.This system was designed from the ground up to automate and optimize the printing of shipping labels. By leveraging my expertise in C#, I implemented robust and efficient processes that significantly streamlined the entire shipping workflow.The result was a marked improvement in productivity and accuracy, demonstrating my commitment to enhancing operational efficiency through innovative technological solutions.Technologies Used: C#

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Senior Software Developer

fBOP

Feb 2012 - Oct 2022 (10 years 9 months)

Successfully developed and delivered bug-free projects within the initially established deadline and budget.Met with development managers to discuss the software project.Conducted feasibility studies to upgrade the software system.Assigned tasks to junior developers such as coding, testing, debugging, and analytics.Wrote advanced programming code.Reviewed updated software systems.Worked thinking strategically and having a deep understanding of all stages of digital development for apps and the web.Developed and maintained React-based UI components for internal tools, integrating them with .NET APIs when required.Technologies Used: C#, ASP.NET MVC, .NET/Angular, React, JavaScript, VBA, Python, MS SQL Server, among others.

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Senior System Developer

Consulters

Aug 2010 - Jan 2012 (1 year 6 months)

Financial Database SystemWorking at a financial institution client for a consulting firm, I was tasked with creating a system that would let the clients of the financial institution update their own information, so that the institution could be compliant with international requirements.The system was developed, tested, and deployed within a year, using ASP.NET (C#) M VC for front-end and MS SQL Server as database.Goes without saying that at the user's browser the site ran on JavaScript and JQuery.With only a single mishap (an inadvertent email sending test executed with production data, performed by a junior developer), the system was designed, developed, and deployed on time and on budget. The financial institution was able to be conforman

Senior System Developer

CCAA

Jun 2008 - Jul 2010 (2 years 2 months)

Internal Web ApplicationThe company needed a system to track internal requests from one department, or person, to another.With a loose requirement, I created the system specification, the supporting database (using MS SQL Server), and developed it (using ASP.NET MVC).Goes without saying that at the user's browser the site ran on JavaScript and JQuery.This system helped to manage the workflow within the company in such a way that it reduced the time to perform certain tasks by more than 30%. As the system grew in use throughout the company, reporting tools, which were not part of the original specification, were created. As a request from the company management, the reporting tools were developed using Excel VBA. The reports include statisti

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Senior Software Developer

Alog Hosting

Jun 2006 - May 2008 (2 years)

Internal systemsAt Alog a webhosting company -- I was responsible for the development and maintenance of internal systems, developed in ASP.NET (Visual Basic.NET) with an MS SQL Server database.Alongside a small team of three other developers.Goes without saying that the front end of these systems was the internet browser, so in order for the systems to be responsive they needed to be coded, at the tip of the spear, in JavaScript and jQuery.The systems were eclectic in their usage and scope, from simple calendars that monitored billing to systems that monitored the health and status of the hundreds of servers that Alog was responsible for.

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Senior Software Developer / Owner

PJ on Development

Feb 2001 - May 2006 (5 years 4 months)

Internal systemsPJ on Development was my own company where I had several different clients, each with several different projects.Projects in C#, which was right at the beginning, alongside Visual Basic.NET and ASP.NET.Development of MS SQL Server or Oracle databases, responsive websites through DHTML and JavaScript, JQuery, building and expanding Excel spreadsheets using Excel VBA.At the time, very few clients asked about projects in Python, so my overall experience with this language is borderline.And any and everything that the clients wanted or needed.Each project was tailored according to the specifications of the clients. The impact that the projects had at the clients was great or small according to their metrics.

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Software Developer

HP Brazil

Jun 1999 - Dec 2001 (2 years 7 months)

Internal HR websiteMy very first project at HP was to fix an internal website, used by the HR department to manage employees' benefits. In fact, I was hired just for that.This website was developed in ASP, with an Oracle database.The code was a mess, but within two weeks I was able to give it some semblance of order, enough for the employees to access their benefits.

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Software Developer

Peg & Faça

Jan 1996 - Dec 1997 (2 years)

Internal systemsAt Peg & Faça a retail store in Brazil akin to Lowes in USA -- I was responsible for the development and maintenance of the internal information systems.One other system I developed there allowed franchisees of the company to report their sales and inventory to the main office, to be evaluated for accomplishment metrics.They were developed in Visual Basic 6 with an MS SQL Server database.The franchise reporting system I developed reduced the time necessary for such activity from a few weeks, as they were done on paper at the time, to a few minutes. The system investigated the franchisee's own ERP in order to report back to the main office.

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