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Paulo Roberto Cordova Chavez

About

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Lima, Callao Region, Peru

Timeline


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Résumé


Jobs verified_user 0% verified
  • Nextep
    Payroll Systems Specialist
    Nextep
    May 2025 - Current (1 year 3 months)
    • Validate, audit, and manage PTO policies across multiple client accounts in UKG, PrismHR, and Salesforce. • Reduced accrual errors by 20% by implementing structured validation processes and audit checklists. • Configure payroll and PTO policies for new client implementations. • Collaborate with cross-functional teams to resolve discrepancies and improve compliance. • Leveraged artificial intelligence (AI) to enhance the validation of information and optimize the workflow of the payroll process, ensuring greater accuracy and efficiency.
  • Teleperformance
    Real Time Analyst
    Teleperformance
    Oct 2022 - May 2025 (2 years 8 months)
    • Managed KPIs including staffing, service level, AHT, adherence, and queue performance using NICE IEX. • Built schedules and workforce plans based on interval demand forecasts. • Delivered real-time and historical reports to support operational decisions. • Engineered and refined reporting and monitoring workflows, directly improving operational efficiency and SLA adherence through proactive adjustments and data-driven insights.
  • H
    Healthcare Advocate
    Sep 2021 - Oct 2022 (1 year 2 months)
    • Provided customer support for UnitedHealthcare members regarding claims, billing, and enrollments. • Coordinated with providers to resolve plan and payment issues.
Education verified_user 0% verified
  • C
    Technical Degree in Computer Science (Paused)
    Cibertec Institute, Lima
    Jan 2019 - Jan 2024 (5 years 1 month)