PAULOMEE PATEL Customer Support Representative

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Technical Support Representative

Sutherland Global Services

Jun 2023 - Current (3 years)
Customer Support Agent

Arise

Jan 2022 - May 2023 (1 year 5 months)

o Delegating tasks and ensuring that they are completed in accordance with existing policies and procedures. o Efficiently coordinate administrative tasks, including scheduling appointments, managing correspondence, and organizing meetings. o Streamline office processes and implement effective procedures to enhance productivity and efficiency. o Provide exceptional customer service by addressing inquiries and resolving issues promptly. o Handling basic office duties, such as answering and routing phones, responding to emails, data entry, and reporting. o Answering questions and finding information for employees, vendors, clients, and lenders. O Supporting employees by facilitating interdepartmental communications and interactions between in
E

Client Support Coordinator

Eclat Engineering pvt ltd

Aug 2020 - Dec 2021 (1 year 5 months)
V

International Customer Support Representative

VOTIKO SOLUTIONS PVT. LTD.

Aug 2018 - Aug 2020 (2 years 1 month)

o Proficient in managing and resolving customer tickets using Jira, ensuring timely resolution, and meeting SLAs. o Consistently meet and exceed KPIs and metrics such as average handling time, first call resolution, and customer satisfaction rating. o Demonstrated ability to prioritize and manage a large volume of tickets, maintaining high levels of customer satisfaction. o Implemented ticket management processes and procedures to streamline workflows and improve efficiency, resulting in a 20% reduction in ticket resolution time. o Conducted regular ticket analysis to identify common issues and trends, providing insights to product and development teams to improve overall customer experience. o Collaborated with cross-functional teams, inc

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PAULOMEE PATEL

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