P

Paulo José Queiroz Ferezin

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Minas Gerais, Brazil

Contact Paulo regarding: 
Flexible work
Starting at USD40/hour
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Résumé


Jobs verified_user 0% verified
  • Quorum
    Salesforce Administrator / Support Manager / Consultant
    Quorum
    Sep 2024 - Current (2 years)
    Manage day-to-day Salesforce administration for a large-scale org used by U.S. political intelligence clients, involving complex data models and a proprietary managed package.Lead troubleshooting for issues involving licenses, permission sets, sharing, row-level access, record visibility, custom metadata, custom settings, and governor limits (e.g., too many SOQL queries, attempt to de-reference a null object).Act as the first escalation point for deep technical issues; collaborate with engineers when Apex-level intervention is required.Coordinate support operations and maintain communication between business stakeholders, clients, and technical teams.Analyze reported issues, identify root causes, and implement long-term corrective measures
  • Valtech
    Salesforce Senior Consultant / Salesforce Administrator
    Valtech
    Aug 2018 - Sep 2024 (6 years 2 months)
    Delivered end-to-end Salesforce administration across multiple clients and industries, working from trainee level to senior consultant.Built and optimized automation using Flows (record-triggered, scheduled, screen flows), Process Builder, and legacy Workflow Rules.Designed reports, dashboards, and data models to support business intelligence and operational decision-making.Performed user administration, security configuration (profiles, permission sets, OWD, sharing rules), and platform governance.Set up Salesforce orgs from scratch, including foundational configuration, object design, role hierarchy, page layouts, and automation.Implemented Service Cloud features such as Omni-Channel, routing, case management, and approval processes.Execu
Education verified_user 0% verified
  • S
    Salesforce Certified Administrator (ADM-201)
    Jan 2025 - Current (1 year 8 months)
  • S
    Salesforce Certified Platform App Builder
    Jan 2025 - Current (1 year 8 months)
  • S
    Salesforce Certified Sales Cloud Consultant
    Jan 2025 - Current (1 year 8 months)
  • S
    Salesforce Certified Data Cloud Consultant
    Jan 2025 - Current (1 year 8 months)
  • S
    Salesforce Certified Service Cloud Consultant
    Jan 2025 - Current (1 year 8 months)
  • S
    Salesforce Certified Agentforce Specialist
    Jan 2025 - Current (1 year 8 months)
  • S
    Salesforce Certified Advanced Administrator
    Jan 2024 - Current (2 years 8 months)
  • S
    Salesforce Certified AI Associate
    Jan 2024 - Current (2 years 8 months)
  • S
    Salesforce Certified Associate
    Dec 2023 - Current (2 years 9 months)