Salesforce Senior Consultant / Salesforce Administrator
Valtech
Aug 2018 - Sep 2024 (6 years 2 months)
Delivered end-to-end Salesforce administration across multiple clients and industries, working from trainee level to senior consultant.Built and optimized automation using Flows (record-triggered, scheduled, screen flows), Process Builder, and legacy Workflow Rules.Designed reports, dashboards, and data models to support business intelligence and operational decision-making.Performed user administration, security configuration (profiles, permission sets, OWD, sharing rules), and platform governance.Set up Salesforce orgs from scratch, including foundational configuration, object design, role hierarchy, page layouts, and automation.Implemented Service Cloud features such as Omni-Channel, routing, case management, and approval processes.Execu