Paulina Fraser

Paulina Fraser

About

Detail

Tech-savvy Customer Support Specialist
Medellín, Antioquia, Colombia

Contact Paulina regarding: 
work
Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD8/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • SHRM
    Technical Support Moderator
    SHRM
    Apr 2023 - Current (3 years 4 months)
    Provide technical support for online courses offered by SHRM. Troubleshoot issues related to course access, user accounts, and platform navigation. Assist learners via live chat, email, and online forums. Collaborate with course instructors and platform developers to resolve technical problems and enhance user experience.
  • Automattic
    Technical Support Specialist
    Automattic
    May 2022 - Dec 2023 (1 year 8 months)
    Delivered email-based support for WordPress.com, WooCommerce, Jetpack, and Tumblr. Guided customers through setting up and optimizing websites, plugins, and themes. Resolved technical issues related to website functionality, payment processing, and plugin compatibility. Collaborated with developers to troubleshoot and address complex technical challenges, ensuring a seamless user experience.
  • S
    Real Estate Virtual Assistant
    Southern Hills Home Buyers
    Jan 2021 - Jan 2022 (1 year 1 month)
    Responded to inquiries from potential buyers, sellers, and investors via email, phone, and chat. Qualified leads based on predefined criteria. Maintained and updated the CRM with new leads and their statuses. Set appointments for real estate agents.
  • C
    Retention and Customer Service Specialist
    Culligan Water
    Jan 2019 - Jan 2021 (2 years 1 month)
    Engaged with customers via live chat, ensuring their questions and concerns were promptly addressed. Delivered comprehensive product information to help customers make informed decisions. Assisted customers through the purchasing process, fostering a seamless and positive experience. Resolved customer complaints and challenges efficiently to maintain satisfaction and loyalty. Established strong relationships with customers through professionalism and personalized communication. Collaborated with the management team to stay updated on product offerings and company policies, ensuring consistent and accurate support.
  • Lean Solutions Group
    Sales Development Representative
    Lean Solutions Group
    Jan 2018 - Jan 2019 (1 year 1 month)
    Generated new business opportunities by qualifying leads and prospecting through existing business accounts to engage with potential buyers. Maintained accurate stock lists and managed inventory audit processes. Analyzed logistical problems and developed new solutions.
Education verified_user 0% verified
  • P
    Project Management
    Jan 2018
  • University of Cartagena
    Bachelor's Degree of Foreign Languages
    University of Cartagena
    Jan 2012 - Jan 2017 (5 years 1 month)
  • Universidad de Cartagena  Colombia
    Bachelor's Degree in Foreign Languages
    Universidad de Cartagena Colombia
    Jan 2013 - Dec 2017 (5 years)
  • C
    Highschool Diploma
    Comfenalco
    Jan 2006 - Jan 2011 (5 years 1 month)