paul chikoloma

paul chikoloma

About

Detail

Lusaka Province, Zambia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • D
    Clearing and forwarding agent
    DEUTRO CARGO LOGISTICS
    Jun 2024 - Current (2 years 4 months)
    • Customs Clearance: Preparing and submitting customs documentation for imports and exports.

    • Freight Coordination: Arranging transportation for shipments via air, sea, or road.

    Compliance & Regulations: Ensuring adherence to customs laws and trade regulations.

    • Liaising with Stakeholders: Communicating with clients, customs officials, and transport providers.

    • Tracking Shipments: Monitoring cargo movement and providing updates to clients.

    • Tariff & Duty Calculation: Determining applicable duties and taxes for shipme
  • Yango
    Business Support Executive
    Yango
    Nov 2022 - Jul 2023 (9 months)
    1. |Driver and Partner Management| Providing support to drivers and partners, including onboarding, training & resolving any operational issues they may face.

    2. |Customer Support| Assisting customers with inquiries, complaints, or issues related to the service, such as booking problems, fare disputes or lost items.

    3. |Data Analysis and Reporting| Analyzing operational data to identify trends, inefficiencies, or areas for improvement. Preparing regular reports on key metrics such as ride volume, customer satisfaction, & driver performance.

    4. |Process Optimization| Identifying & implementing process improvements to enhance operational efficiency, driver performance, and customer satisfaction.

    5
  • Sporty Group
    Customer Service Representative
    Sporty Group
    Jan 2020 - May 2022 (2 years 5 months)
    1. Customer Engagement: Responding to customer inquiries via phone, email, and chat, while leveraging my experience as a Virtual Assistant to provide efficient and user-focused support.

    2. Problem Solving: Identifying and resolving customer issues effectively, utilizing strong problem-solving skills to troubleshoot complex situations such as betting issues and delayed payouts.

    3. Feedback Collection: Gathering customer feedback for service improvement, ensuring that insights are documented and communicated to enhance service delivery.

    4. Record Keeping: Documenting interactions and resolutions in company systems, maintaining accurate records to support ongoing customer service efforts.

    5. Product
  • AIRTEL ZAMBIA PLC
    Customer Service Representative
    AIRTEL ZAMBIA PLC
    Dec 2018 - Jan 2020 (1 year 2 months)
    1. |Handling Inbound Calls| Answering incoming calls from customers promptly and courteously.

    2.|Resolving Customer Issues| Assisting customers with their queries, concerns, or complaints, and providing appropriate solutions.

    3.|Providing Product/Service Information| Educating customers about the company’s products or services, including features, pricing, and promotions.

    4. |Customer Support| Offering support for product/service issues, troubleshooting, and guiding customers through technical problems.

    5. |Updating Customer Records| Accurately logging all customer interactions, inquiries, complaints, and feedback into the company’s CRM system.

    6. |Processing Orders| Assisting customer
Education verified_user 0% verified
  • M
    certificate, secondery
    Munali
    Jan 2013 - Dec 2015 (3 years)
    Skills: FinTechry qt
  • N
    Certificate in clearing and forwarding, Clearing and forwarding
    Nsanje institute