Customer Service Representative
AIRTEL ZAMBIA PLC
Dec 2018 - Jan 2020 (1 year 2 months)
1. |Handling Inbound Calls| Answering incoming calls from customers promptly and courteously.
2.|Resolving Customer Issues| Assisting customers with their queries, concerns, or complaints, and providing appropriate solutions.
3.|Providing Product/Service Information| Educating customers about the company’s products or services, including features, pricing, and promotions.
4. |Customer Support| Offering support for product/service issues, troubleshooting, and guiding customers through technical problems.
5. |Updating Customer Records| Accurately logging all customer interactions, inquiries, complaints, and feedback into the company’s CRM system.
6. |Processing Orders| Assisting customers with placing orders, tracking shipments, or mana