Paul Barton
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Partner, Technology, Outsourcing & Data, Fieldfisher
Andalusia, Spain
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Jobs
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Chief of staff | Strategy | Business ExcellenceAnywherenowFeb 2025 - Current (1 year 8 months)Reporting to the Group CEO of AnywhereNow, this role works alongside the executive leadership team to drive successful strategic execution.
Responsible for business excellence across the global group of companies, I focus on delivering and simplifying business operations, board & investor engagement, strategic programs, corporate governance, and ensuring rapid and effective execution of the group's strategy.
AnywhereNow is a fast-growing, AI-native customer experience platform trusted by ~1500 enterprise companies around the world. With a mission to make every conversation count, and a vision to enable every employee, and every customer to be heard, understood, and valued.- Chief of Staff | Transformation | Business Operations | @ VOISVodafoneJan 2023 - Dec 2024 (2 years)Reporting to CEO Vodafone Shared Operations, this role worked alongside the executive leadership team enabling the successful execution of its strategic priorities.
Ensuring strategic alignment, working across Vodafone's global organisation and its external partners, accountable for ensuring effective day-to-day operation of VOIS accountabilities.
Responsibility for CEO office execution, strategic projects, and continuous transformation of VOIS during the groundbreaking formation of the Accenture strategic partnership to accelerating commercialization of its globally leading shared services operations.
Vodafone Intelligent Solutions (_VOIS) is a 34,000+ people, Global Business Services company that creates v - Chief of Staff | Senior Strategy & Transformation ManagerVoisApr 2022 - Nov 2024 (2 years 8 months)
- Senior Manager Strategy & Transformation | @ VOISVodafoneFeb 2022 - Jan 2023 (1 year)Reporting to Director of Global B2B, and leading a team of highly experienced transformation professionals, this role was tasked with defining the approach and delivery of the future state for _VOIS (Vodafone Intelligent Solutions) Business Services.
This global transformational role involved establishing & leading virtual teams from across our entire global footprint in the implementation and continuous transformation of _VOIS digital, business and customer capabilities.
Working in conjunction with all Vodafone's global Markets, Vodafone Business, Technology, Product and all supporting functions, with accountability for identifying, designing and delivering transformation programs to deliver on the strategic vision for _VO - Senior Manager - Business Improvement ChapterVodafoneJul 2018 - Feb 2022 (3 years 8 months)Responsibility for driving continuous improvement & customer experience excellence across the global commercial & operations function in Vodafone Business.
Supporting all our global commercial & operations teams, passionate about driving continuously improved user experiences of processes. Through targeted business change & transformation projects to simplify complex process, to digitise and automate manual activity and to drive visualisation of the user experience of processes, directing future interventions.
Covering strategic programs, risk & governance, digitisation and automation, operating model & capability modelling, data & insights, and using a blended approach including 6-Sigma, Lean, Scaled Agile, ITIL, CMMi, Kaiz - IoT Transformation: Senior ManagerVodafoneJul 2016 - Jul 2018 (2 years 1 month)Reporting to the Head of IoT Business Excellence, I ran the transformation team within the global Internet of Things function.
My team strived to improve the customer experience we deliver through measuring & understanding the performance of our business and using this insight to drive process improvement and business change projects across the organisation.
The Internet of Things (IoT) is changing the way we live our lives through connecting machines and objects to the internet and transforming these assets into intelligent devices.
This opens up an exciting new range of possibilities for businesses - how they operate, how they grow and how they keep customers happy.
Vodafone is the world’s leading pr - Operational Excellence & Transformation LeadVodafoneMar 2014 - Jul 2016 (2 years 5 months)Delivering business improvement and transformation across the global Multinational Customer Presales and Service Management teams. Using lean six sigma, delivery of transformational change projects, supporting new product introduction & lifecycle management for Vodafone's Multinational Corporation Customers at Vodafone Global Enterprise (VGE).
- Change ManagerVodafoneSep 2011 - Mar 2014 (2 years 7 months)Leading a team of Change Specialists & Lead Business Analysts in delivering a programme of change into the delivery and operational areas of Vodafone One Net.
The role covered the implementation of new products & services, driving customer focused process improvements using Lean/6 Sigma tools & techniques and ensuring operational readiness for Vodafone wide business & governance changes. - TravelCareer BreakAug 2010 - Aug 2011 (1 year 1 month)After negotiating voluntary redundancy, my wife and I spent an amazing year seeing the world from different places and perspectives. We travelled across 13 counties, getting married in India half-way through the journey, returning with new enthusiasm for our next challenges.
- Offshore Service Delivery Account Manager | @ Aviva Global ServicesAvivaMay 2009 - Aug 2010 (1 year 4 months)Reporting to the Head of Offshore Service Delivery and based in India; responsibility for managing the relationship & contract and delivering a comprehensive change portfolio to outsourced accounts covering over 500 seats.
- Customer Retention Strategy ManagerAvivaNov 2007 - May 2009 (1 year 7 months)Reporting to the Head of Customer Retention, the role was tasked with influencing the business to improve customer retention. Leading a cross functional team I championed the cause of the customer delivering a significant change portfolio.
- Process & Customer Journey LeadAvivaApr 2005 - Nov 2007 (2 years 8 months)Leading a small team I identified, developed and implemented process and customer service improvements using lean, 6 sigma and customer insight.
- Graduate TraineeAvivaSep 2003 - Apr 2005 (1 year 8 months)The scheme was 2 years long with 4 rotations of 6 months covering all aspects of customer services. I graduated from the scheme early after securing a permanent role within Aviva
Education
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- BSc, Mathematics and Management ScienceUniversity of LeedsJan 2000 - Jan 2003 (3 years 1 month)