Paul Barrios Project Manager | Scrum Master | Leadership

Senior Project Manager – Scrum Master

Sana Commerce

Jul 2025 - Current (1 year 4 months)

Manage a portfolio of international SaaS implementations with ERP integrations (SAP B1, Microsoft Dynamics) with a hybrid waterfall and agile methodology. Lead and represent Americas development center, collaborating with EU/UA/US stakeholders across delivery, process, and team-building efforts. Manage a development team through custom product implementations, sprint planning, and delivery reviews. Mentor other PMs and support team leads with delivery health metrics (Power BI dashboards, Celoxis) and process coaching. Drive recruitment and onboarding process for new team members and contribute to department-wide knowledge-sharing initiatives.

Project Manager – Scrum Master

Sana Commerce

Oct 2022 - Jun 2025 (2 years 9 months)

Oversaw 1 agile team and delivered 30+ international SaaS projects (48-500h, 1-6 months), managing up to 15 concurrently across B2B clients. Managed Americas development center (15 people) for 1 month while onboarding a new Project Manager Customizations and maintaining KPI's performance. Onboarded and mentored 2 new Project Managers and 5 direct reports. Co-led 4 cross-functional team meetups for Delivery (up to 30 attendees) and a few office-wide sessions (50+ attendees) focused on team-building, retros, and strategy. Co-developed and launched a new service MVP, running 5 successful pilots and generating $40K+ in early revenue. Delivered 6 initiatives, including Power BI dashboards, live support framework, and department performance metri

Senior Technical Support Specialist - Associate Project Manager

Sana Commerce

Jan 2022 - Sep 2022 (9 months)

Delivered 6 international SaaS projects (24-120h, 1 – 2 months), bridging backlog planning with future agile team. Successfully onboarded 6 Support Consultants. Lead 13 global and regional knowledge sharing sessions. Created and led a new OKR: Increase tickets solved alone from 25.88% to 30%- Result 30.05%

Technical Support Specialist

Sana Commerce

Jun 2019 - Dec 2021 (2 years 7 months)

Handled alone the full Americas customer portfolio (160+) for 0.5 months while onboarding a new Support Team Lead. Then, handled 130+ customers for 1 month. In both scenarios, all KPIs remained on target. Wrote 29 Knowledge Base articles and built 1 learning platform course plus 1 full Support Consultant onboarding experience from the ground. Led technical training, onboarding, quarterly team retrospectives and escalations. Provided post-implementation support and SLA-driven services. Collaborated with ERP and DEV teams to resolve live clients' technical blockers. Managed small client projects and created OKR frameworks for performance tracking.

Workforce Manager

Sykes Enterprises

Oct 2018 - Jun 2019 (9 months)

Reporting creation and analysis. Indicators and metrics analysis. Operational planning and forecasting. Campaign payroll administration.

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CEO & Co-Founder - Project Manager

Arce Innovations

Jan 2018 - Jul 2023 (5 years 7 months)

Provide strategic leadership and vision for the company. Oversee day-to-day operations and resource management. Drive business development and growth. Build a collaborative and inclusive innovation culture.

Technical Support Specialist

Sutherland

Dec 2017 - Jun 2018 (7 months)

Customer service online AT&T. Technical exception support DirecTV.

Junior Project Manager

British International School

Sep 2017 - Nov 2017 (3 months)

Defined scope and documentation for the creation of an administrative assistant role. Analyzed kitchen production workflows and service times. Supported Food & Beverage leadership with project documentation. Designed, updated, and monitored cafeteria operational processes. Coordinated and supervised multidisciplinary cafeteria teams. Managed petty cash within assigned budgets.

Operations Coordinator

Algramo

Jul 2016 - Jun 2017 (1 year)

Development and accompaniment of alternative commercial strategies. Optimization of logistics, processes, resources, and warehouse distribution. Implementation of inventory monitoring, control, and planning system. Design, study, and pilot execution of new product manufacturing. Write Ventures 2017, Postobón, Yunus Enterprise, and Connecting the Dots documents.

Paul Barrios

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Paul Barrios

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