Customer Service Representative
Infinite
May 2023 - Jul 2024 (1 year 3 months)
Assisting health insurance members with information. Updating address, phone number and email on Salesforce. Searching for Primary Care Provider on Salesforce. Placing requests for New ID cards on Salesforce. Placing complains on salesforce. Notating account with members requests on Salesforce. Verifying who is authorized under the account on salesforce. Verifying Plans information and duration on salesfroce Assist agents and Members when supervisor is busy, provide agents information about updates of the policies and procedures. Provide agents support when need it. Supervised agents while Supervisor was in meetings or other engagements. Assisted on live chat. Assisting retiree members with ordering over the counter products or assisting wi