Paula Michelle Sy Customer Service Professional

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Client Manager

Balboa Digital

Mar 2025 - Aug 2025 (6 months)

As a Client Manager, I serve as the primary point of contact for clients, ensuring their needs are met with efficiency, professionalism, and a deep understanding of their business goals. I build and maintain strong relationships by actively listening, providing strategic support, and coordinating with internal teams to deliver seamless service. My focus is on client satisfaction, retention, and growth, which I achieve through proactive communication, problem-solving, and a commitment to delivering value at every stage of the client journey.

Appointment Setter

Cleaning In Motion

Sep 2024 - Nov 2024 (3 months)

I connect with homeowners and businesses that are interested in our cleaning services. This involves making calls, sending emails, or texting to introduce them to what we offer and how we can help.

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Customer Service Representative

MaevScale

May 2024 - Sep 2024 (5 months)

Customer Service Representative at Maev, I'm dedicated to offering top-notch support by responding to customer inquiries through email and phone calls, solving problems, and ensuring customers have a seamless experience with the company.

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Sales Development Representative

Magic Outsourcing Solutions

Feb 2024 - May 2024 (4 months)

As a Sales Development Representative at Magic Outsourcing Solutions, my job is to generate and qualify leads that can be passed on to the sales team to help close deals. Identifying Potential Leads: I start by researching companies and industries that would benefit from our outsourcing services. I look for the right decision-makers within those companies and identify prospects who may be a good fit for our offerings. I reach out to them through calls, emails, and social media channels like LinkedIn. My goal is to spark interest and introduce our solutions in a way that aligns with their needs.

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Customer Service Associate

Wells Fargo - Everyday Banking

Jan 2022 - Feb 2024 (2 years 2 months)

As a Customer Service Associate at Wells Fargo, I provided comprehensive support to customers regarding their everyday banking needs, including account inquiries, transactions, and troubleshooting. I assisted customers with services such as account balances, bill payments, direct deposits, and resolving issues related to fraud or errors. My role involved explaining banking products, guiding customers through online banking platforms, and helping with account maintenance. I ensured a high level of satisfaction by offering timely and accurate information while adhering to Wells Fargo's policies and procedures. My communication and problem-solving skills allowed me to build trust with customers and contribute to a seamless banking experience.

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Quality Analyst

SunPro Solar (Team Philippines, Jamaica and Bangladesh)

Jun 2021 - Oct 2022 (1 year 5 months)

As a Quality Analyst at SunPro Solar, I was responsible for ensuring that all customer service and operational processes met the company's standards for quality and efficiency. I monitored and evaluated performance across teams in the Philippines, Jamaica, and Bangladesh, providing feedback and coaching to improve customer interactions, resolve issues, and maintain high service levels. My role included analyzing data, identifying trends, and developing reports to drive continuous improvement. I worked closely with team leaders to ensure compliance with best practices and helped implement training programs to boost performance across international teams. My attention to detail, strong analytical skills, and ability to collaborate with divers

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Cold Caller

Jackson Real Estate

Jun 2021 - Jun 2022 (1 year 1 month)

As a Cold Caller for Jackson Real Estate, I was responsible for reaching out to potential buyers and sellers to generate leads and expand the company's client base. My role involved introducing clients to real estate opportunities, gathering key information, and scheduling meetings for agents to further discuss property options. I maintained detailed records of interactions, followed up on leads, and tailored my approach based on client needs. By using strong communication skills and persistence, I contributed to increasing sales opportunities and growing the business's reach in the competitive real estate market.

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Appointment Setter

Hustlepro Global - SunPro Solar

Jun 2020 - Oct 2021 (1 year 5 months)

As an Appointment Setter for solar accounts, I was responsible for reaching out to potential clients, generating interest in solar energy solutions, and scheduling consultations for sales representatives. I effectively communicated the benefits of solar energy, addressed customer inquiries, and qualified leads to ensure a smooth handoff to the sales team. My role required a strong understanding of the solar industry, excellent communication skills, and the ability to manage a high volume of calls while maintaining a positive customer experience. By working closely with both customers and the sales team, I helped drive customer engagement and contributed to the growth of solar adoption.

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Loan Processor

Microsourcing - NIGIG

Mar 2019 - Feb 2020 (1 year)

As a Loan Processor at NIGIG, I was responsible for managing the end-to-end loan processing cycle, ensuring all documentation was accurate and compliant with regulatory standards. My role included reviewing loan applications, verifying financial information, and conducting thorough background checks to assess eligibility. I collaborated with clients, underwriters, and other teams to address any discrepancies or concerns, ensuring a smooth approval process. I maintained organized records, provided regular updates to clients, and ensured timely processing of loans. My attention to detail, strong communication skills, and ability to work under pressure helped streamline operations and contribute to a high level of customer satisfaction.

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Case Manager

TDCX - AIRBNB

May 2017 - Jan 2019 (1 year 9 months)

As an Airbnb Case Manager, I was responsible for managing and resolving complex customer inquiries and issues, providing personalized support to both hosts and guests. I handled escalated cases related to booking disputes, cancellations, damage claims, and policy enforcement. My role involved investigating cases thoroughly, ensuring compliance with Airbnb's policies, and facilitating clear communication between all parties. I worked closely with cross-functional teams to ensure timely resolutions, maintaining a high level of customer satisfaction. My expertise in conflict resolution, attention to detail, and customer-centric approach helped build trust and ensure a positive experience for both hosts and guests.

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Customer Service Representative

Concentrix - General Motors

Apr 2014 - May 2017 (3 years 2 months)

As a Customer Service Representative at General Motors, I provided exceptional support to customers, addressing inquiries, troubleshooting issues, and offering solutions related to GM products and services. I worked closely with various departments to ensure a seamless experience for customers, whether it was related to vehicle purchases, maintenance, warranty, or technical support. My role involved resolving complex issues, maintaining high levels of customer satisfaction, and ensuring accurate and timely responses. I also utilized CRM systems to track customer interactions, ensuring efficient follow-ups and fostering long- term customer loyalty. My commitment to representing GM's values of quality and innovation helped build strong custom

Paula Michelle Sy

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