Customer Service rep iii
Medtronic
Jan 2019 - Jan 2021 (2 years 1 month)
Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, Manages web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.Manages inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service l