Paula Martínez Fraud Analyst,

Investor Relations Associate

Opal Group

Apr 2023 - Current (3 years 3 months)

Creation and follow up of relationships with investors.

Fraud Analyst

Optic Power

Dec 2022 - Sep 2023 (10 months)

Employing predefined rules to analyze documents and unveil hidden irregularities. Maintained and compared database entries to ensure the accuracy and reliability of information in a fast-paced and ever-changing environment. Demonstrated an eye for detail while strictly adhering to established protocols, contributing to the robustness of fraud prevention measures.

Bilingual Customer Service Representative

TTEC

Mar 2022 - Aug 2023 (1 year 6 months)

I work in a campaign for a transnational digital business, Mercato, by giving customer service through the phone. I look for and provide solutions to the organization’s internal and external clients by analyzing each situation with the company’s operative system. I receive constant evaluations based on the reliability and speed of my answers, as well as for the call or situation control though acknowledgement and empathy of the customer.

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Community Manager

Mama Latina Tips

Feb 2022 - Apr 2023 (1 year 3 months)

I manage Mama Latina Tips social media. Silvia, the creator behind the blog, has just now won the cooking contest “The American Recipe” and I’ve been working along with her in creating new and better strategies to amplify her audience mainly through Facebook, Instagram and Pinterest.

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Administrative Sales Advisor

MT Seminuevos SA de CV

Aug 2021 - Feb 2022 (7 months)

I worked at a preowned cars lot where I performed administrative and sales activities. I provided information to customers who showed up to the business, called or made questions through social media on regards to the available units the lot had and I also did the appropriate follow up to each and every one of the cases. Administratively, I was in charge of all the paper work concerning the sale of a car; I kept social media and the business page updated, taking care from the photo shooting to the edition and description of the pictures that were uploaded.

Axeleree of Life Insurances

Axa

Jun 2019 - Sep 2020 (1 year 4 months)

To be an axeleree at AXA is the way they refer to their interns, interns program is divided into rotations. My first one being from June 2019 to December 2019, where I helped the Financial Management Department with the creation of KPI reports, and monthly and weekly analysis that were shared to the CEO office and to the regional division AXA México is in. On the second one, from December 2019 to July 2020 I worked with the Finances PBR team, where I automatized and simplified processes and reports through computing tools and created new reports with easier access and understanding.

Pre-College Assistant Office Intern

Instituto Tecnológico Autónomo de México

Feb 2017 - May 2019 (2 years 4 months)

From February 2017 to February 2018 I did my social service time. I participated in promotional events and I had office hours, where I provided information to prospects that came in. From February 2018 to May 2019 I was hired as an intern. I arranged and did promotion and sales trips, I coordinated other students who were doing their social service there and had scheduled office hours per week on which I gave information through different channels (phone, e-mail, one-to-one).

Paula Martínez

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