P

Paula Marcondes

About

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São Paulo, Brazil

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Résumé

Jobs verified_user 0% verified
  • OSF Digital
    Quality Assurance Engineer – Salesforce
    OSF Digital
    Nov 2024 - Current (2 years)
    • Designed test strategies for key Salesforce Clouds (Commerce, Loyalty, Service, Agentforce), ensuring data integrity and seamless user experiences. • Maintained and evolved automated test scripts using Robot Framework within CI/CD pipelines (Jenkins), contributing to long-term project stability. • Achieved 90% first-pass defect resolution rate and reduced integration bugs by 40% through API testing (Postman) and Agile QA practices. • Optimized QA workflows and documentation processes using Jira, Xray, and Confluence, increasing testing efficiency by 25%. • Improved team communication and bug triage between developers and product managers, reinforcing test coverage, delivery confidence, and product reliability.
  • Reclame Aqui
    S
    Quality Assurance Analyst
    Reclame Aqui, Sofist
    Jan 2023 - Nov 2024 (1 year 11 months)
    • Implemented Agile QA strategies that led to an 80% reduction in post-release defects and significant improvements in user satisfaction. • Developed and executed test plans, root cause analysis, and API test cases with a 90% defect resolution success rate. • Identified and prioritized critical bugs and usability issues, expanding test coverage and reducing time-to-market by 60%. • Enhanced cross-functional collaboration and streamlined bug tracking with structured documentation in Jira and Confluence. → Strengthened analytical thinking, defect prioritization, and user-centered testing — core skills in quality assurance.
  • S
    Customer Success Lead
    Sofist
    Nov 2021 - Dec 2022 (1 year 2 months)
    • Created and executed retention strategies, increasing Net Promoter Score (NPS) by 15 points and customer satisfaction by 30%. • Used data analysis and stakeholder management to improve user journeys and issue resolution efficiency. • Actively collaborated with QA and product teams, offering valuable feedback for functional improvements. → Developed empathy, communication, and impact analysis — essential for writing clear bug reports and validating business requirements in QA. • Improved operational efficiency by 30% through process optimization and lean practices. • Leveraged customer feedback and analytics to enhance satisfaction by 50%. • Led digital marketing initiatives that increased customer acquisition by 40%. • Adapted busi
  • Royal Caribbean International
    Guest Services – Supervisor
    Royal Caribbean International
    Sep 2010 - Jan 2016 (5 years 5 months)
    • Progressed from Guest Services Officer to Supervisor in a multicultural, high-demand environment, consistently exceeding satisfaction KPIs. • Managed high-pressure scenarios with empathy, adaptability, and proactive problem-solving. → Reinforced skills in communication, user focus, and detail orientation — now applied in critical bug identification and requirements validation.
  • Walt Disney World
    Front Desk & Concierge
    Walt Disney World
    Jan 2009 - Dec 2009 (1 year)
    • Delivered world-class service in one of the most experience-driven environments globally, consistently surpassing quality and satisfaction goals. • Developed deep listening, empathy, and anticipation skills to exceed customer expectations. → Disney's excellence culture shaped a sharp eye for quality, precision, and user experience — essential attributes in modern software testing.
Education verified_user 0% verified
  • Faculdade VINCIT
    Postgraduate Degree in Software Engineering
    Faculdade VINCIT
    Jan 2023 - Apr 2024 (1 year 4 months)
  • U
    Specialization in Hospitality Management
    University of Central Florida (UCF)
    Jan 2009 - Dec 2009 (1 year)
  • U
    Bachelor's in Social Communication
    Universidade de São Paulo (USP)
    Feb 2004 - Jun 2008 (4 years 5 months)