Paula Liceth Herreno

T

Paralegal Pre-litigation

Top Notch Legal Solutions

Apr 2024 - May 2025 (1 year 2 months)

• Conduct in depth legal research for each case and provide attorneys with information. • Manage, prepare, and organize case files. • Interfaced with clients, adjusters, and third parties during Pre-litigation area proceedings, managed legal correspondence.

Retention

Origen BPO

Sep 2023 - Apr 2024 (8 months)

• Maintained exemplary customer service by listening, being empathetic to customer Problems and being an exceptional problem solver. • Retained valued customers by providing world-class customer service and utilizing special promotional plans and monetary adjustments. • Identified or created customer wants and needs and offered solutions/benefits to upsell new or additional services.

A

Sales Customer service representative

ASURION COLOMBIA

Apr 2023 - Jul 2023 (4 months)

• Handled all customer service issues in a proper manner in accordance with the company's policies • Resolved all customer complaints in an effective manner, prioritized customer satisfaction • Reliable and efficient team player with excellent communication skills, attention to detail, and passion for building impactful customer relationships.

S

Team Leader

Sutherland Colombia

May 2020 - Feb 2023 (2 years 10 months)

• Planning and set goals for the team making sure are achievable in a short period • Create action plans to improve main KPI metrics • Monitoring team performance to ensure objectives in the short term are met • Promote and support effective team working through good communication and regular team meetings

Training and development

Teleperformance Colombia

Jul 2019 - Mar 2020 (9 months)

• Developed the newly hired employees by providing the required knowledge and product oriented skills in a positive environment. • Followed up on the trainees' development up to 90 days after joining the operations • Settled and communicated realistic and clear expectations to all of the trainees • Designed and implemented learning materials to ease the understanding of the operations

S

Subject Matter Expert

Dec 2017 - Jun 2019 (1 year 7 months)

• Handled all customer service issues in a proper manner in accordance with the company's policies • Resolved all customer complaints in an effective manner, prioritized customer satisfaction • Used time efficiently when not serving customers, including training team members and helping improve the work environment • Actively pursued personal learning and development opportunities.

C

Facilitator.

COLEGIO CRISTIANO DE COLOMBIA

Jul 2017 - Dec 2017 (6 months)

• Promoted critical thinking • Motivated and shared the importance of acquiring a new language to the classroom ◦ Created and executed activities that guarantee the knowledge´s absorption during classes

Paula Liceth Herreno

About

Detail

Timeline

Résumé

Paula Liceth Herreno

About

Detail

Behavioral traits