Paula Avellaneda

Paula Avellaneda

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Detail

Industrial Engineer | Commercial Execution | Revenue Generation | McKinsey Forward | Global Leadership Programs | High-Performance Mindset
Boyacá, Boyaca, Colombia

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Timeline


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Résumé


Jobs verified_user 34% verified
  • Sell2Rent
    Seller Advisor verified_user Verified experience
    Sell2Rent
    May 2025 - Mar 2026 (11 months)
    As a Seller Advisor, I managed a portfolio of 70+ weekly client cases, ensuring continuous engagement and proactive issue resolution. I monitored customer risk indicators and implemented action plans to improve satisfaction and retention outcomes, while building trusted relationships with clients facing complex financial situations. Utilizing CRM tools such as HubSpot and Zoho, I tracked performance metrics to support customer success strategies and collaborated with cross-functional teams to deliver seamless client experiences. Although my title was Seller Advisor in a real estate-related environment, my core responsibilities were closely aligned with lead conversion and client relationship management. I worked directly with inbound leads,
  • Exp Realty
    Customer Operations & Process Specialist
    Exp Realty
    Sep 2022 - Feb 2025 (2 years 6 months)
    As a Customer Operations & Process Specialist, I managed end-to-end client journeys, ensuring service continuity and high satisfaction levels. I coordinated multiple stakeholders to resolve issues and optimize the client experience, leveraging my expertise in CRM tools and Salesforce to enhance communication and efficiency. Additionally, I analyzed performance indicators to support operational and customer strategy decisions, implementing process improvements that significantly boosted client retention and service efficiency. My previous experience at eXp Realty involved customer operations and transaction coordination, where I focused on client experience management rather than real estate leasing or property management software like Yardi
  • Teleperfomance
    Bilingual Agent public Remote experience
    Teleperfomance
    Oct 2020 - Aug 2022 (1 year 11 months)
    Delivered multi-channel support while maintaining service quality and performance KPIs. Identified recurring customer issues and contributed to service improvement initiatives. Developed strong communication and problem-solving skills in high-volume environments.
Education verified_user 0% verified
  • Valencia College
    Human Resources Specialist
    Valencia College
    Jul 2019 - Jun 2020 (1 year)
  • Valencia College
    Business Specialist Technical Certificate.
    Valencia College
    Jul 2019 - Jun 2020 (1 year)
  • P
    Industrial Engineering, B.S.
    Pedagogical and Technological University of Colombia
    Feb 2018 - Nov 2025 (7 years 10 months)