Paula Arias Valenzuela Analista de negocios

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Key Account Officer

CMA CGM

Jan 2023 - Dec 2023 (1 year)

Tender management: Coordination and supervision of the preparation of tender responses, acting as the point of contact between key accounts and shipping lines. Tariff negotiation: Management of negotiations and communication of negotiated tariffs, resulting in a significant 25% reduction in tariff disputes. Data analysis: Identification of trends, patterns and concepts through data analysis to guide decision-making on proposed tariffs.
Operations analyst - Brand performance

Ankorstore

Apr 2022 - Oct 2022 (7 months)

Project management: Management of an interdepartmental and international team in the reorganization of CRM processes, increasing customer interaction with the platform by 10%. Collective work: Creation of different strategies in collaboration with a cross-departmental team, in order to understand the causes of poor brand performance. Analysis and strategy: Carrying out an analysis explaining the reason for the rejection of over 2,000 orders, which led to a change of strategy in the team's approach.
Customer service representative - Sales

Teleperformance Colombia

Nov 2018 - Aug 2020 (1 year 10 months)

Exemplary sales performance: Consistently ranked in the top 10% of the sales team, surpassing monthly targets and contributing to a 20% increase in customer retention. Precision in contract management: Achieved a 95% accuracy rate in finalizing contracts with partners, ensuring completeness and validity, and a 98% accuracy rate in sales verification before online posting. Strategic stock management: Managed stock levels with a 90% success rate in informing partners and buyers about out-of-stock situations, resulting in renegotiated terms and identifying opportunities for an additional 10% revenue.

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Paula Arias Valenzuela

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Paula Arias Valenzuela

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