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Paula Andrea Nieto Sierra

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Bogota D.C., Colombia

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work
Job

Résumé

Jobs verified_user 0% verified
  • ServiceTitan
    SOCIAL MEDIA MODERATOR
    ServiceTitan
    Jan 2024 - Jan 2025 (1 year 1 month)
    Managed social media interactions, filtered content, and analyzed customer feedback. Created reports to enhance engagement and optimize customer experience while improving communication between the brand and users.
  • Ewizer
    MARKETING ASSISTANT
    Ewizer
    Dec 2023 - Mar 2024 (4 months)
    Designed social media content to maintain brand consistency and boost engagement. Created persuasive cold emails to enhance customer interactions. Monitored and optimized marketing initiatives to drive growth and retention.
  • C
    CUSTOMER CARE AGENT
    Concentrix – Ascensia
    Provided customer support via phone and email, resolving inquiries and guiding customers through issue resolution. Managed complaints professionally, assisted with escalations and legal processes, and collaborated with internal teams to ensure a seamless customer experience.
  • C
    MEDICAL ASSISTANT
    Concentrix – Westmed Medical Group
    Scheduled appointments, managed data entry, and assisted patients over the phone. Acted as an interpreter for Spanish-speaking patients to ensure clear communication with healthcare providers. Maintained accuracy in patient records and coordinated care efficiently.