P
Paula Alejandra acero Guerrero
About
Detail
Cundinamarca, Colombia
Contact Paula regarding:
Flexible work
Starting at
USD6.66/hour
Résumé
Jobs
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Medical InterpreterNUVO cxSep 2025 - Current (10 months)Facilitate communication between patients and healthcare professionals in various clinical settings. Interpret accurately, completely, and neutrally during medical consultations, procedures, and evaluations. Perform sight translation of short medical documents (consent forms, prescriptions, medical reports). Maintain confidentiality and comply with the medical interpreter's code of ethics. Adapt communication to cultural and emotional contexts. Keep medical terminology up to date in both languages.- Customer Service RepresentativeTeleperformanceAug 2024Efficiently handled customer complaints and requests with empathy and assertive communication, improving client satisfaction and loyalty. Maintained professionalism under pressure, resolving issues promptly while ensuring service quality. Supported case tracking and analysis using digital tools and Excel spreadsheets, optimizing response times and operational processes.
- LEnglish InstructorLBE EnglishJan 2023 - Jan 2024 (1 year 1 month)Designed innovative and engaging lesson plans that encouraged student participation and interest in learning English. Prepared and delivered structured lessons aligned with curriculum requirements, adapting them to various proficiency levels. Fostered motivation and progress through timely feedback and recognition of individual achievements, promoting a positive learning environment.
Education
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- Bachelor's Degree in EconomicsUniversidad EANJan 2023 - Current (3 years 6 months)Bogotá, Colombia | Expected completion: January 2027
- EComplementary TrainingEdutin Academy | OnlineJan 2025 - May 2025 (5 months)R Programming for Data Analysis, Microsoft 365, Power BI for Data Visualization and Analysis
- AAdditional CoursesJan 2023Problem Solving, Public Speaking and Media Communication, Oratory
- ECertificate EF SETEnglish certificateJan 202567/100 C1 Advanced