Customer Relationship Management Administrator
Mweb and Mweb Africa
Nov 1998 - Jan 2008 (9 years 3 months)
Business/Billing System planning, configuration and implementation System integration/migration Business Requirement definition and specification documentation Data mining, evaluation, manipulation, and interpretation Product mapping, system provisioning, server implementation, process analysis and design, training, support, and reporting Arrears Management and Collection process design (MWEB SA, Africa) Billing and Invoice Runs (M-Web SA, Africa) System Auditing, International policy compliancy. Churn analysis Marketing/Campaign configuration, process design and monitoring Statistical segmentation and trend analysis Mass communication - invoices, marketing Data Integrity projects Office Automation Business and Administrative Liaison Reconc